Senior Associate, Global Strategic Customer Initiatives (Elevate)

Company Description
It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500®. Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.
Job Description
ServiceNow makes work, work better for people. Our cloud-based enterprise platform and products streamline and simplify how work gets done. With more than 7,700+ customers, we serve approximately 85% of the Fortune 500®, and we're proud to be one of FORTUNE 100 Best Companies to Work For® and World's Most Admired Companies™.
Reporting to the Director, Global Strategic Customers (Elevate), the Senior Associate, Global Strategic Customer Initiatives (Elevate) will be joining a team, focused on driving high-impact global strategies that support ServiceNow's long-term revenue growth and profitability through larger and more strategic transactions at scale. The team works cross-functionally with senior leaders across the business and offers a supportive and fast-paced learning environment to thrive in. This role will therefore offer an incredible opportunity for a career in the technology industry: over time, this role will offer a springboard into functional roles in our GTM organization.
As a Senior Associate, Global Strategic Customer Initiatives (Elevate), you will support the design and execution of several long-term strategic initiatives across ServiceNow - all aimed at accelerating ServiceNow's execution with large strategic customers. You will be expected to work on projects that can range from new commercial structures to strategic partnership opportunities - and you will help drive their successful execution. As part of your role, you will also support strategic large deal engagements withour most strategic global customers across ServiceNow, giving you direct exposure to our senior leadership.
Priorities & Responsibilities

Support the design and execution of approved strategic projects & programs that tackle our largest opportunities in accelerating the execution of strategic deals at scale:

• Work cross-functionally with teams in Deal Desk, Finance, Operations, Customer Success, Product, Pricing, and other key GTM functions to develop compelling business cases for change.
• Synthesize cross-functional inputs, conduct data analysis, develop business case narratives, and run cross-functional alignments to support decision-making of the company's senior leadership.
• Manage overall program/project progression for identified initiatives leveraging program and project management best practices.
• Exemplary initiatives may include items related to sales incentives, new commercial structures, innovative adoption deal mechanisms, and strategic partnership opportunities.

Drive the creation of compelling, business-centric narratives and content for the company's largest deals:

• Follow a programmatic approach to deliver high-quality proposals and presentations while meeting tight, customer-driven timelines.
• Champion collaborative and integrated support to GTM teams engaged in ServiceNow's Strategic Accounts globally (e.g., targeted executive briefing support).
• Drive big deal thinking and best practice sharing both within the immediate GTM teams and across cross-functional teams.

Qualifications
Ideal candidate with 3+ years total work experience and 2+ years (post higher degree education) in strategy consulting, preferably at a top-tier consulting firm, in a tech strategy/ops function, or similar experience with exposure to the software industry and/or corporate strategy & business development.

• Desired degree (BS/BA or MS/MA) in Business, Engineering, IT, or a related discipline.Effective communicator, able to convey complex ideas in a clear, concise manner both verbally and in slides (both senior executive and customer-facing deliverables).
• Advanced MS Excel spreadsheet skills and Advanced MS PowerPoint skills.
• Demonstrated cross-functional Program/Project management skills including planning, scheduling, monitoring, and stakeholder reporting with multiple tasks in a dynamic environment.
• Self-starter who thrives and can multitask in a fast-paced environment:
  • Must enjoy working in a highly collaborative environment.
  • Continuous improvement and growth mindset.
  • Problem-solving, conflict resolution, active listening, and time management skills.
  • Experience in matrixed management environments, with strong stakeholder management skills.

FD21
For positions in this location, we offer a base pay of $116,400 - $192,100, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs. Compensation is based on the geographic location in which the role is located and is subject to change based on work location.
Additional Information
Work Personas
We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here . To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.
Equal Opportunity Employer
ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.
Accommodations
We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact [email protected] for assistance.
Export Control Regulations
For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.
From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license.