Senior Analyst, Project Technology Advisor

At Optimus SBR, we are redefining the future of technology and customer experience management through innovation, collaboration, and bold thinking.

As a Senior Analyst, Project Technology Advisor, you will be part of a team that designs and implements Experience Management (XM) programs, helping organizations unlock the power of customer (CX) and employee experience (EX) insights to drive business success.

In this role, you will work as part of an implementation team to develop and manage ongoing Experience Management (XM) programs, proactively learning and becoming proficient in communicating the benefits of customer (CX) and employee experience (EX) practices to drive business success. As part of a team at the forefront of experience management, we set new benchmarks for excellence by combining deep expertise in experience management programs with proven implementation capabilities.

As a Gold Certified Qualtrics partner, we are pioneers in the field, leveraging cutting-edge technology and best practices to help organizations achieve meaningful, measurable outcomes. If you’re passionate about problem-solving, mentorship, and driving impactful results, this is the team for you.

About Us

Optimus SBR is a leading management consulting firm and an award-winning workplace. Recognized by Great Place to Work® as one of the Best Workplaces™ in Professional Services 2024, and by Waterstone Human Capital® as one of Canada’s Most Admired Corporate Cultures™, we help organizations get done what isn’t.

Our team of committed consultants swiftly takes action to deliver innovative and impactful results. We are the largest independently owned Canadian management consulting firm – a place where people and culture come first. Our market positioning is based on attracting the best people who are insatiably curious, entrepreneurial thinkers, hard-working, and bold. We believe the world needs more of that, and we are doing our part.

Culture is Everything. Period.

That’s why we’ve been consistently rated one of the best places to work in North America – and are one of the fastest-growing. As a firm built on culture, we value our people and their growth. Each of us embodies the entrepreneurial spirit and has something unique to contribute to our organization. From employee-championed committees to celebratory events and learning paths, we cultivate a positive and engaging work environment.

What’s in It for You?

•Growth Opportunities – Build your career through challenging, impactful projects and continuous learning.

•Diverse Workplace – Collaborate with a team of professionals from unique backgrounds, fostering innovation.

•Flexibility and Autonomy – Enjoy the freedom to take ownership of your work and drive meaningful results.

•Leadership Development – Develop your skills through mentorship and career progression opportunities.

Responsibilities

•Build and manage projects on the Qualtrics platform, including integrating and analyzing data to support customer and employee experience initiatives.

•Develop expertise in the Qualtrics Experience Management (XM) Platform and XM Best Practices.

•Provide technical support as part of a collaborative team to the Architect and Project Manager.

•Build XM programs and refine project implementations with meticulous attention to detail.

•Design and document functional and technical requirements for projects.

•Clearly present and communicate solutions to clients and colleagues.

•Continuously enhance Qualtrics knowledge and stay up to date with emerging technologies.

•Apply control procedures to improve the accuracy and quality of XM programs.

•Stay current with industry trends and best practices in experience management.

•Contribute to the culture and growth of Optimus SBR by embodying our core values.

Qualifications

•Proven analytical skills with technical aptitude and a strong desire to expand programming expertise.

•Excellent communication, teamwork, time management, and problem-solving skills.

•Strong attention to detail and a client-centric mindset.

•Proficiency in web technologies, including Google Suite, Microsoft Excel, Power BI, custom APIs, JavaScript, and HTML.

•Experience with data integration technologies, such as SFTP, JSON, and REST API, is considered an asset.

Education

•Bachelor’s degree in Business, Data Science, Marketing, or a related field.

•Advanced degrees or certifications in relevant areas are a plus (e.g., MBA, PMP, or certifications in Data Science or Experience Management).

So, what’s next?

At Optimus SBR, we’re all about creating a space where everyone belongs and can thrive. We’re committed to diversity and inclusion, welcoming people from all backgrounds. We’re proud to back missions like the BlackNorth Initiative to drive real change. Let’s build something meaningful together, where your voice matters, and fearless ideas can shine.

Accommodation

We are committed to ensuring that our recruitment process is inclusive and accessible to everyone. If you require any accommodations to remove barriers and fully participate in the interview process, such as accessible meeting rooms or captioning for virtual interviews, please let us know. Your needs will be met with respect and confidentiality. We look forward to connecting with you!

Submit your application with your resume today! While we appreciate all applications, only selected candidates will be contacted for interviews.