Senior Analyst, Lending Business Technology

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Why Join the Lending Business Technology Team?

The Lending Business Technology team partners across the organization to support the lending transformation journey through reliable, simplified and forward-looking technology solutions. The team works closely with business and transformation partners to support the ongoing evolution of commercial lending processes and platforms.

The Testing & Support Enablement team plays an important role in that mission by supporting user acceptance testing and providing frontline support for Commercial Lending systems. The team manages user inquiries, supports system changes and helps ensure enhancements and releases are successfully tested and implemented.

Job Overview

The Senior Analyst, Lending Business Technology & Support Enablement is responsible for supporting the successful testing, implementation and ongoing use of Commercial Lending technology solutions.

This role will serve as a key liaison between Commercial Banking business users, Product Owners, Technology Business Analysts, Technology partners and testing teams throughout the lifecycle of system enhancements and releases.

The Senior Analyst will develop and execute comprehensive UAT scenarios, identify and document defects, support defect resolution and regression testing, and help assess release readiness. In addition, the role provides frontline support for Commercial Lending system users by researching inquiries, troubleshooting issues, coordinating with subject matter experts and technology partners, and ensuring questions are appropriately resolved or escalated.

The ideal candidate combines strong knowledge of Commercial Lending processes with analytical thinking, attention to detail, customer service and the ability to independently investigate and resolve complex issues.

Key Responsibilities:

User Acceptance Testing & Release Support

• Support UAT activities for Commercial Lending system enhancements, projects and releases.
• Review business requirements, acceptance criteria and solution documentation to understand expected system functionality.
• Translate business and system requirements into thorough, business-focused UAT test scenarios and test cases.
• Execute assigned test cases and maintain complete and accurate testing evidence.
• Identify, document and communicate defects, unexpected system behavior and potential requirement gaps.
• Partner with Product Owners, Technology Business Analysts, developers and testing partners to investigate defects and clarify expected functionality.
• Perform defect retesting and regression testing to validate solutions prior to implementation.
• Communicate testing progress, dependencies, blockers and emerging risks in a timely manner.
• Participate in requirements reviews as required, test planning, defect discussions and release-readiness activities.

Frontline Business & System Support

• Provide timely and professional support to Commercial Lending system users.
• Monitor and respond to assigned inquiries received through established support channels.
• Research system functionality, business processes and known issues to determine appropriate solutions.
• Troubleshoot user-reported issues and distinguish between questions, process issues, potential defects and enhancement opportunities.
• Collaborate with teammates, Product Owners, Technology partners and subject matter experts to resolve more complex inquiries.
• Clearly communicate findings, resolutions, workarounds and next steps to business users.
• Escalate unresolved or higher-risk issues through appropriate channels.
• Identify recurring questions and support trends and help develop reusable guidance and knowledge resources.
• Promote knowledge sharing across the team to continually strengthen support capabilities.

Relationship Management & Collaboration

• Develop effective working relationships across Lending Business Technology, Commercial Banking and Technology.
• Collaborate closely with Product Owners, Technology Business Analysts, testing partners and business stakeholders.
• Ask thoughtful questions and proactively identify unclear requirements, process gaps and potential implementation risks.
• Communicate technical or system information in clear, business-friendly language.
• Share knowledge with teammates and contribute to consistent testing and support practices.
• Demonstrate accountability and ownership by driving assigned testing activities and support inquiries through completion.

Qualifications / Job Requirements

• Minimum 2 years of experience working with Commercial Lending, Commercial Banking, credit or related financial services processes.
• Experience supporting business technology solutions, system implementations, user acceptance testing or application support.
• 1-2 years of experience managing competing priorities in fast-paced environments 

• Solid knowledge of Commercial Banking underwriting, portfolio management, product, policies and regulations 
• Ability to interpret business requirements and translate them into meaningful test scenarios.

• Strong organizational and project coordination skills  

• Ability to work independently and influence without authority 

Education & Experience

• Bachelor’s degree in Business or Finance 
• Experience with BMO’s Commercial Lending systems and/or commercial credit underwriting processes.
• Experience developing and executing UAT test cases.

Technical Skills 

• Proficient in Microsoft Office Suite (Word, Excel & PowerPoint) and ALM
• Knowledge of BMO Commercial Bank Systems, including RRT, LTS, APMS and Livelink, preferred

• Ability to troubleshoot and resolve issues within Commercial Lending Systems, adhering to policies and process guidelines

• Knowledge of the user acceptance testing (UAT) lifecycle is an asset

Core Competencies

• Strong written and verbal communication skills.
• Strong analytical and problem-solving skills with the ability to independently investigate issues.
• Strong attention to detail and demonstrated ability to produce accurate, complete documentation.
• Demonstrated ability to manage multiple priorities and deadlines in a fast-paced environment.
• Ability to work independently while collaborating effectively across internal and external business partners.
• Strong customer service orientation and commitment to providing timely, accurate support.
• Collaboration and stakeholder engagement 
• Adaptability

What Success Looks Like

A successful Senior Analyst will:

• Produce comprehensive UAT test cases that appropriately reflect business requirements.
• Complete assigned testing and maintain accurate supporting evidence.
• Identify and communicate defects, requirement gaps and potential risks early.
• Effectively investigate frontline support questions and drive them toward resolution.
• Provide business users with clear and professional responses.
• Build working knowledge across the Commercial Lending system suite rather than relying exclusively on subject matter experts.
• Collaborate effectively with Product Owners, Technology BAs, testing partners and business stakeholders.
• Contribute to knowledge sharing and stronger, more consistent testing and support practices across the team.

The above represents BMO Financial Group’s pay range and type.

Salaries will vary based on factors such as location, skills, experience, education, and qualifications for the role, and may include a commission structure. Salaries for part-time roles will be pro-rated based on number of hours regularly worked. For commission roles, the salary listed above represents BMO Financial Group’s expected target for the first year in this position.

BMO Financial Group’s total compensation package will vary based on the pay type of the position and may include performance-based incentives, discretionary bonuses, as well as other perks and rewards. BMO also offers health insurance, tuition reimbursement, accident and life insurance, and retirement savings plans. To view more details of our benefits, please visit: https://jobs.bmo.com/global/en/Total-Rewards

About Us

At BMO we are driven by a shared Purpose: Boldly Grow the Good in business and life. It calls on us to create lasting, positive change for our customers, our communities and our people. By working together, innovating and pushing boundaries, we transform lives and businesses, and power economic growth around the world.

As a member of the BMO team you are valued, respected and heard, and you have more ways to grow and make an impact. We strive to help you make an impact from day one – for yourself and our customers. We’ll support you with the tools and resources you need to reach new milestones, as you help our customers reach theirs. From in-depth training and coaching, to manager support and network-building opportunities, we’ll help you gain valuable experience, and broaden your skillset.

To find out more visit us at https://jobs.bmo.com/ca/en.

BMO is committed to an inclusive, equitable and accessible workplace. By learning from each other’s differences, we gain strength through our people and our perspectives. Accommodations are available on request for candidates taking part in all aspects of the selection process. To request accommodation, please contact your recruiter.

Note to Recruiters: BMO does not accept unsolicited resumes from any source other than directly from a candidate. Any unsolicited resumes sent to BMO, directly or indirectly, will be considered BMO property. BMO will not pay a fee for any placement resulting from the receipt of an unsolicited resume. A recruiting agency must first have a valid, written and fully executed agency agreement contract for service to submit resumes.