Senior Analyst, Investment Counsel Services (ICS)

The Opportunity

Manulife Private Wealth (“MPW”) delivers exceptional investment management and advisory services to high-net-worth clients. At MPW, we believe that fresh thinking, open architecture solutions, and a global approach should be an integral part of every Canadian’s financial plan. We need people with the expertise, energy, and operational excellence mindset to support our growing platform. With our head office in Toronto and offices in Montréal and Vancouver, Manulife Private Wealth offers the opportunity to join a team that values innovation, collaboration, and continuous improvement.

As a core member of the Investment Counsel Services (ICS) Operations team, the Senior Analyst plays a critical role in ensuring accuracy, timeliness, and quality across all operational processes that support our Investment Counsellors (ICs) and high net worth clients. This role requires strong analytical skills, exceptional problem-solving ability, and the confidence to act as a subject matter expert for non-standard situations or complex issues.

The Senior Analyst will support both day-to-day processing and higher-level operational oversight, including triage of issues, supervisory support, process development, vendor interaction, and cross functional coordination. This individual will also play a key role in transition periods including end of month and Quarter-end initiatives ensuring operational stability and accuracy throughout key reporting and business cycles.

Responsibilities

Operational Excellence & Daily Processing

• Monitor daily batch file uploads and custodian feeds to ensure accurate and timely data integration.
• Conduct daily reconciliation checks to confirm alignment between internal records and custodian information.
• Process mutual fund trades on FundServ according to IC instructions, ensuring precision and adherence to cut‑off times.
• Prepare and submit security in‑kind transfer instructions and coordinate execution with custodians.
• Support private asset administration, including capital calls, redemptions, pricing updates, and transactional uploads.
• Execute quarterly management fee billing across all relevant account types.
• Set up referring advisors and ensure new selling codes are properly established in the system.
• Complete reviews of new account openings to validate data accuracy and regulatory completeness.
• Support annual tax reporting by reconciling tax data and collaborating with custodians to resolve discrepancies.
• Perform miscellaneous operational tasks, including corporate actions, book value adjustments, performance calculations, and ad hoc reporting.

Issue Resolution, Triage & Subject Matter Expertise

• Act as operational triage: receive issues, determine the appropriate area to assist, and coordinate resolution across teams.
• Execute ad hoc issues swiftly and accurately, using sound judgment and operational expertise.
• Ingest complex or ambiguous information, assess impacts, and determine the most effective path to resolution.
• Serve as a subject matter expert for non‑standard, complex, or escalated operational scenarios.
• Provide supervisory support including workflow oversight, quality checks, and mentorship of junior team members.

Investment Counsellor (IC) Support

• Partner closely with ICs to resolve operational questions, client account issues, transaction inquiries, and data requests.
• Support ICs through timely information delivery, escalation management, and operational troubleshooting.
• Provide clarity on processes and best practices to enhance client service and IC efficiency.

Vendor & Custodian Engagement

• Build and maintain strong working relationships with external vendors and custodians.
• Participate in vendor meetings, contribute to issue resolution, and support ongoing service-level enhancements.
• Represent ICS operations in discussions related to system changes, data quality, and integration improvements.

System Enhancement & Project Work

• Participate in system testing, vendor discussions, and broader operational initiatives.
• Support transition periods including end‑of‑month reporting and quarterly operational changes by contributing operational expertise.
• Identify opportunities to improve processes, reduce risk, enhance automation, and elevate service quality.

Qualifications

• University degree in Finance, Accounting, Business, or related discipline
• Minimum 3–5 years of experience in investment operations, private wealth management, custody operations, or asset management
• Strong technical skills, including Excel (advanced formulas, macros), VBA, and SQL
• Familiarity with FundServ, portfolio management systems, and custodian data feeds
• Excellent analytical and problem‑solving skills
• Strong written and verbal communication skills (French an asset)
• High degree of accuracy, attention to detail, and risk awareness
• Ability to manage multiple priorities in a fast‑paced environment
• Experience mentoring or providing supervisory support is an asset

The successful candidate will be required to communicate in English and French in order to support clients from various jurisdictions outside of Quebec.​

When you join our team:

• We’ll empower you to learn and grow the career you want. 
• We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words. 
• As part of our global team, we’ll support you in shaping the future you want to see.

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact [email protected].

Referenced Salary Location

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact [email protected] for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact [email protected] for more information about U.S.-specific paid time off provisions.