Company Description
SquareTrade is the fastest growing company of its kind. We’re revolutionizing a $30b industry with service innovation and attention to customer satisfaction. We partner with some of the largest, most sophisticated retailers and carriers in the world (Walmart, Target, Amazon, Costco, and T-Mobile to name a few), consistently win industry awards, have received tens of thousands of 5-star reviews… and we’re just getting started. A member of the Allstate family, SquareTrade has headquarters in San Francisco and London. We are currently expanding in Europe and Asia Pacific, including Japan and Australia.
Job Description
To support our growth, we’re seeking a Senior Analyst to join our Canadian account management team. In this high-visibility role, you will help drive program growth in the Canadian market. You will perform analysis to uncover actionable insights and guide critical business decisions, while also honing your relationship management skills to become a trusted business advisor.
In this role, you will:
- Partner with external cross-functional teams on data analysis, project planning, and project implementation.
- Collaborate closely with internal SquareTrade teams, including Field Operations, Marketing, Customer Experience, Supply Chain, Product, and Finance/Accounting.
The ideal candidate will have a strong background in program management and a data-driven approach to problem-solving.
Key Responsibilities:
- Data Analysis: Identify growth opportunities and root causes of issues through data-driven insights. Develop actionable plans to address them and influence business decisions through in-depth analysis.
- Strategic Implementation: Develop and manage growth strategies and oversee initiatives to completion with internal teams and partner retailers.
- Account Support: Provide ongoing support with activities such as reporting, content development, event planning, and project management.
- Retail Execution & Channel Marketing: Partner with Retail Execution and Merchandising teams to enhance in-store customer engagement and associate awareness.
- Customer Experience: Analyze the customer journey, including pre- and post-purchase interactions (e.g., claim filing and service), and collaborate with teams to deliver best-in-class solutions.
Qualifications
- 3–4 years of relevant work experience, preferably in consulting, internal strategy, or professional services.
- Bachelor’s degree in finance, accounting, engineering, computer science, actuarial science, or a related field.
- Strong project management experience with the ability to lead cross-functional teams effectively.
- Proficiency in querying and obtaining data from databases; experience building dashboards (especially using Tableau).
- Exceptional communication skills, both written and verbal, with an aptitude for relationship management and external-facing roles.
- Experience creating presentations and independently building slide decks to tell compelling stories.
- Proven ability to solve complex problems using data-driven approaches and deliver actionable business insights.
- Advanced knowledge of Excel and PowerPoint.
- Prior work with national retailers or mobile carriers is a plus but not required.
Additional Information
At SquareTrade you'll have access to:
- Employer-paid extended healthcare coverage
- RRSP with a 5% company match
- Paid time off
- Paid parental leave
- Monthly internet reimbursement directly in your paycheck
- Monthly wellness allowance
- Open access to mental health benefits including 1:1 therapy, coaching sessions and digital resources
- Development and career growth opportunities
SquareTrade is proud to be an Equal Employment Opportunity employer. We are committed to creating an inclusive work environment for all employees. We celebrate diversity and encourage applications from all qualified individuals regardless of race, religion, color, national origin, sex, gender identity, gender expression, sexual orientation, age, marital status, veteran status, or ability status.
The Team: http://www.squaretrade.com/leadership
Thank you for your interest in a career at SquareTrade. Throughout your job search, please be mindful of recruitment fraud.
