Senior Account Manager - Debt & Recovery - ESC

Company Name:

Location: Toronto, Ontario

Status: 1 Permanent Full-time Vacancy

Salary Range: The annual salary for this position ranges from $64,500 - $96,500. Exact compensation may vary based on qualification, experience, and education. 

Closing Date: April 26, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Senior Account Manager - Debt & Recovery to help grow our business and contribute to our future.

In this opportunity, you will play a pivotal role in growing and strengthening ESC’s customer partnerships. This is more than account management, it’s about building trust, uncovering opportunities, and helping clients get the most value from ESC’s debt and recovery solutions. As a strategic relationship owner, you’ll connect with customers to understand their needs, identify growth opportunities, and champion solutions that drive long-term success for both the client and ESC.

What you’ll do:

• Grow and manage assigned customer accounts, acting as the primary relationship lead while identifying opportunities for expansion, product adoption, and long-term retention.
• Build and maintain a strong sales pipeline through outbound prospecting, follow-up on conference leads, referrals, and collaboration with ESC partners.
• Conduct discovery sessions, product demonstrations, and client training, including Registry Complete demos, to identify client needs and align solutions.
• Identify revenue growth opportunities by analyzing customer usage, purchasing patterns, and potential gaps, and developing targeted business plans to achieve sales goals.
• Serve as the voice of the customer, relaying feedback, identified issues, and potential product enhancements to the broader Sales and Product teams.
• Maintain regular customer touchpoints to ensure satisfaction, proactively address concerns, and strengthen long-term relationships.
• Ensure accurate and timely documentation of all sales activities, opportunities, and customer interactions within Salesforce.

What you’ll bring:

• A Diploma or Certificate in Business Administration (or equivalent), combined with 3+ years of experience in banking/financial services industry within a sales-focused role.
• Familiarity with financial services environments, including customer onboarding processes, AML/KYC regulations, and related systems.
• Experience or exposure to areas such as credit bureaus, equipment leasing, auto lending, small business lending, insurance, or loan origination systems within the financial services sector.
• Working knowledge of Microsoft Office tools
• Working Knowledge of CRMs (Salesforce)

Key Competencies:

• Builds trusted, long‑term relationships with clients and internal partners using a professional, consultative approach.
• Communicates clearly and effectively, able to present, influence, and explain complex information to varied audiences.
• Identifies opportunities through analysis, critical thinking, and sound problem‑solving to deliver practical solutions.
• Thrives in a fast‑paced, evolving environment, adapting quickly to changing priorities, systems, and client needs.
• Works independently with strong ownership, while collaborating effectively across cross‑functional teams.
• Manages multiple priorities efficiently, staying organized, accurate, and customer‑focused.

Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team: 

• We believe in progress with purpose.
  • Innovative technology 
  • Growth through strategic partnerships
  • Investment in new products
• We support your growth.
  • Career development opportunities
  • Education support
• We care about people.
  • Competitive salary and benefits package
  • Hybrid work schedule
  • Recognition programs

Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply April 26, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ESC is a wholly owned subsidiary of ISC (TSX: ISC). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.