Senior Account Manager - Debt & Recovery - ESC

Company Name:

Location: Toronto, Ontario

Status: 1 Permanent Full-time Vacancy

Salary Range: The annual salary for this position ranges from $64,500.00 - 96,500.00. Exact compensation may vary based on qualification, experience, and education. 

Closing Date: April 3, 2026

We are ESC, an experienced provider that delivers solutions uniting public records data, customer authentication, corporate services, collateral management, asset recovery, and accounts receivable management which support registration, due diligence, and lending practices of clients across Canada. Our people are what drives our innovation, growth, and well-being.

We are looking for a Senior Account Manager - Debt & Recovery to help grow our business and contribute to our future.

The Senior Account Manager - Debt & Recovery is responsible to manage and build relationships with assigned customer accounts, including identifying opportunities for growth and product enhancements.

Major Activities:

• Build the sales pipeline by cold calling prospective clients and generating interest to pursue a discovery session. This will involve following up on leads from industry relevant conferences, recommendations / referrals of newly identified potential Key Accounts to relevant ESC partners.
• Develop relationships and maintain regular customer touch points with assigned accounts.  This will include soliciting feedback on customer products, services and interactions with ESC to ensure customer satisfaction.  This will also involve relationship management, problem solving and creating awareness around expansion of services.
• Organize and participate in product demonstrations and training sessions with prospective clients and/or current clients with potential account growth.  This will include providing Registry Complete (or other) demos and conducting discovery sessions with clients to help identify additional ESC product or services that may fit the clients’ needs.
• Identify issues and potential product enhancements and solutions through customer contact and relationship management to increase competitiveness of the product suite.  Provide voice of the customer (VOC) ing VOC back to larger Sales team.
• Attend conferences and client meetings as required
• Work closely with marketing and the onboarding teams to address user set-up issues such as updating user-ids and set-up of additional users as needed
• Enter and ensure all salesforce activities are recorded and up to date.
• Analyze the customer base (currents & prospects) and identify and target highest potential opportunities.
• Identify product gaps in the customer's current purchasing habits and create business plans to capitalize on opportunities and ultimately achieve sales goals.
• Perform other related duties as required or assigned.

Knowledge and Qualifications:

• A Diploma or Certificate in a Business administration or equivalent plus 3+ experience working in a banking or sales capacity. 
• Customer services experience including sales or retail would be an asset.
• Strong interpersonal and communication skills.
• Ability to multi-task and organize large amounts of information and data
• Independent thinker but also the ability to work in a team environment and identify the need to collaborate with others. 
• Knowledge of Customer Onboarding, AML/KYC Regulations, credit bureau, equipment leasing, auto lending, small business lending, insurance, loan origination systems relating to the financial services segment.
• Ability to adapt to changing environment:  business capabilities, IT support when necessary, sales
• Self starter and comfortable in a more unstructured environment
• Excellent problem-solving capabilities and the ability to troubleshoot
• Demonstrated professional sales approach and the ability to build relationships
• Working knowledge of Microsoft Word, Teams, Excel, Outlook, and PowerPoint

Please note: This position is eligible for a hybrid work arrangement consisting of in-office and remote work.

What we offer:

At ISC, we believe in progress with purpose and are proudly certified as a Great Place to Work. We’re committed to creating a supportive, inclusive, and engaging environment where people can thrive. Here’s what you can expect when you join our team: 

• We believe in progress with purpose.
  • Innovative technology 
  • Growth through strategic partnerships
  • Investment in new products
• We support your growth.
  • Career development opportunities
  • Education support
• We care about people.
  • Competitive salary and benefits package
  • Hybrid work schedule
  • Recognition programs

Help us put public records at our customers’ fingertips with your customer-centric approach. If this opportunity interests you, please apply April 3, 2026. We would like to thank all candidates for their interest, however, only those selected to continue in the recruitment process will be contacted.

A little more about us:

ESC is a wholly owned subsidiary of ISC (TSX: ISC). ISC is the leading provider of registry and information management services for public data and records. Throughout our history, we've excelled at delivering value to government, industry, and our community. We are the partner of choice for governments and private sector organizations seeking solutions across the information management spectrum.