Genesys empowers organizations of all sizes to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, organizations can accelerate growth by delivering empathetic, personalized experiences at scale to drive customer loyalty, workforce engagement, efficiency and operational improvements.
We employ more than 6,000 people across the globe who embrace empathy and cultivate collaboration to succeed. And, while we offer great benefits and perks like larger tech companies, our employees have the independence to make a larger impact on the company and take ownership of their work. Join the team and create the future of customer experience together.
Senior Account Executive, Commercial
Genesys has forged a new market sector and we are seeking extraordinary Account Executives who can be the catalyst for our continuing growth and success.
With personal impact and gravitas, you will be comfortable around the C suite customers. With a consultative selling approach, you will be able to position the full Genesys portfolio to the customer without effort. We expect you to step into the customer’s shoes to help them see how they can reap the benefits our products will bring them. You can do this because will have a deep understanding of industry drivers, challenges, and expected business outcomes.
Our Account Executives work cross-functionally, and across regions, if required.
They orchestrate internal teams as well as partners along the Sales Process to ensure the customer is provided with effective and knowledgeable service.
In this role, the primary responsibilities will include (but are not limited to):
- Taking appropriate actions to increase our net logos and winning Cloud business by meeting prospective customers and developing a deep understanding of their current and future environment.
- Developing strategic account plans for your accounts and executing the plans you have designed.
- Effectively communicating Genesy’s strategic vision and unique capabilities to customers, connecting them to the customers’ business, and sharing a compelling plan on how Genesys can help solve the customer’s business challenges.
- Pulling in overlay expertise to support value realization
- Proactively identifying and managing customer concerns or risks to guide the customer to the best-fit offer.
- Helping to facilitate a smooth transition from pre-commit thru to implementation
- Negotiating a financial win/win solution for the client and Genesys, to close the deal and strengthen the relationship for the future
You will do all of this while maintaining a vibrant pipeline for consistent success, building new relationships, and maintaining longstanding relationships. Additionally, you will constantly be an advocate for the always upsell and cross sell opportunities with existing customers and a Brand Ambassador for Genesys.
Other requirements
- 7+ years experience of software sales experience
- Preference for Cloud sales
- Familiarity and comfort with subscription sales
- Proven success with working at C suite level
- Track record of hitting your targets
- Able to talk to sustained strategic account focus over a long complex sales cycle
- BS or BA degree or equivalent work-related work experience
- Ability to travel up to 50%
- French is Desirable
It’s an amazing time to join Genesys, named by Gartner as a Leader in the 2024 CCaaS Magic Quadrant for the 10th straight year.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements.
If a Genesys employee referred you, please use the link they sent you to apply.
About Genesys:
Genesys empowers more than 8,000 organizations in over 100 countries to improve loyalty and business outcomes by creating the best experiences for their customers and employees. Through Genesys Cloud, the AI-powered Experience Orchestration platform, Genesys delivers the future of CX to organizations of all sizes so they can provide empathetic, personalized experience at scale. As the trusted platform that is born in the cloud, Genesys Cloud helps organizations accelerate growth by enabling them to differentiate with the right customer experience at the right time, while driving stronger workforce engagement, efficiency and operational improvements. Visit www.genesys.com.
Reasonable Accommodations:
If you require a reasonable accommodation to complete any part of the application process or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you or someone you know may reach out to [email protected]. You can expect a response from someone within 24-48 hours. To ensure we set you up with the best reasonable accommodation, please provide them the following information: first and last name, country of residence, the job ID(s) or (titles) of the positions you would like to apply, and the specific reasonable accommodation(s) or modification(s) you are requesting.
This email is designed to assist job seekers who seek reasonable accommodation for the application process. Messages sent for non-accommodation-related issues, such as following up on an application or submitting a resume, may not receive a response.
Genesys is an equal opportunity employer committed to equity in the workplace. We evaluate qualified applicants without regard to race, color, age, religion, sex, sexual orientation, gender identity or expression, marital status, domestic partner status, national origin, genetics, disability, military and veteran status, and other protected characteristics.
Please note that recruiters will never ask for sensitive personal or financial information during the application phase.
Genesys Toronto, Ontario, CAN Office
5200 Yonge St, Suite 200, Toronto, ON , Canada, M2N 5P6
