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Edelman is a voice synonymous with trust, reimagining a future where the currency of communication is action. Our culture thrives on three promises: boldness is possibility, empathy is progress, and curiosity is momentum.
At Edelman, we understand diversity, equity, inclusion and belonging (DEIB) transform our colleagues, our company, our clients, and our communities. We are in relentless pursuit of an equitable and inspiring workplace that is respectful of all, reflects and represents the world in which we live, and fosters trust, collaboration and belonging.
Provide senior-level strategic counsel to clients on digital transformation, social, content ecosystems, CRM, and emerging technology.
Identify business problems and growth opportunities, framing digital as a driver of brand equity and revenue.
Lead integration across Edelman’s integrated grid (Creative, Strategy, Paid, Data, Influencer, Corporate, Health, etc.).
Uphold the highest standards of digital thinking, execution, and innovation.
Contribute to practice development and leadership within the Digital team.
Lead the accurate identification of client challenges and define clear, insight-driven digital strategies.
Develop integrated digital roadmaps aligned to business KPIs.
Translate cultural, platform, and audience insights into scalable programs.
Guide measurement frameworks tied to performance, growth, and optimization.
Partner closely with Creative and Strategy leadership to ensure digital-first ideas are bold, culturally relevant, and executionally strong.
Elevate creative ambition within the account team and with clients.
Ensure work delivered meets Edelman’s creative standards and platform best practices.
Foster a culture of innovation, experimentation, and iterative improvement.
Be viewed by clients as a trusted strategic partner invested in their long-term success.
Maintain deep understanding of client business, category dynamics, and competitive landscape.
Lead senior client relationships and influence decision-making at the executive level.
Drive organic growth through proactive opportunity identification and strategic upsell.
Own revenue, forecasting, profitability, and organic growth targets across assigned accounts.
Ensure disciplined scope management, resource allocation, and workflow optimization.
Oversee staffing plans to align team capabilities with client needs.
Drive operational excellence across planning, budgeting, and reporting.
Mitigate risk and resolve complex account management challenges.
Build strong, trust-based relationships across disciplines and offices.
Model collaborative behaviors that drive cohesion and shared accountability.
Establish clear communication channels across internal stakeholders.
Champion integrated thinking across earned, owned, paid, and experiential touchpoints.
Deliver persuasive, executive-level presentations and thought leadership.
Adapt communication style to stakeholders ranging from junior team members to C-suite executives.
Ensure transparency, alignment, and clarity across internal and client communications.
Translate complex digital concepts into clear business value narratives.
Lead and develop high-performing digital teams.
Foster a culture of ownership, accountability, and continuous learning.
Provide coaching on strategic thinking, client leadership, and digital innovation.
Create clear growth pathways and succession plans within the team.
Demonstrate a positive, solutions-oriented leadership style.
Contribute actively to Edelman’s culture, knowledge sharing, and innovation agenda.
Embody Edelman’s values in leadership, collaboration, and client engagement.
9+ years of experience in digital strategy, social, integrated marketing, or communications.
Proven experience leading large, complex client portfolios.
Strong financial acumen and P&L management experience.
Demonstrated success driving organic growth and new business.
Deep understanding of digital ecosystem: social platforms, paid media, analytics, influencer, content production, and emerging technologies.
Experience leading multidisciplinary teams in a matrixed organization.
Exceptional executive presence and communication skills.
The successful Senior Account Director, Digital is:
A strategic thinker who connects business objectives to digital ecosystems.
A commercial operator who understands revenue, margin, and scalability.
A trusted advisor who shapes client decisions.
A creative advocate who elevates work beyond expectations.
A team builder who grows talent and fosters accountability.
A culture carrier who strengthens Edelman’s reputation internally and externally.
We are dedicated to building a diverse, inclusive, and authentic workplace, so if you’re excited about this role but your experience doesn’t perfectly align with every qualification, we encourage you to apply anyway. You may be just the right candidate for this or other roles.
