The Salesforce Senior Consultant will lead implementation projects, analyze customer needs, conduct business process mapping, and provide ongoing support to optimize solutions.
Salesforce Consultant
What would you do exactly?
- Participate in full-cycle implementation projects from requirements gathering (inception) to post-go-live support (completion)
- Implement and deploy cloud solutions accommodating industry-specific business needs and management processes, regulatory and business requirements
- Identify business requirements, functional design, process design (including scenario design, and flow mapping), testing, training, outlining support procedures, and supporting
- implementations
- Understand customer needs and perform a gap analysis between package functionality and customer requirements.
- Be the trusted advisor for both customers and internal teams
- Conduct business process mapping and requirements gathering sessions with new customers to determine configuration requirements both onsite and remote.
- Prepare Business Requirements and Technical Scoping documents resulting from the mapping sessions to provide proposed solutions for the requirements for customer approval
- Provide ongoing post-implementation support to optimize user adoption and configuration
- Ability to assess customer implementation needs, offer innovative solutions that span different subject matter domains, determine how it impacts the business at all organizational levels, and communicate to the customer.
Qualifications:
- 4+ years of experience as a Salesforce Consultant, handling implementations.
- Bachelor’s Degree in Business Administration, Accounting, Computer Science, Information Systems, or a related field.
- English Proficiency C1 - Advanced
- Excellent oral and written communication and presentation skills
- Strong experience in Financial, Accounting, Professional Services, Software, or Manufacturing business processes
- Having consulting experience in other ERP and CRM solutions would be a valuable addition
- NetSuite knowledge is a huge plus
- Having experience with waterfall and agile methodologies would be a valuable asset
The ideal candidate would be a quick learner, a team player, and should possess the ability to plan their work around competing priorities.
Top Skills
CRM
Erp
NetSuite
Salesforce
Trajectory Inc. Toronto, Ontario, CAN Office
250 The Esplanade, Suite 402, Toronto, Ontario, Canada, M5A 1J2
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