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Shift4 (NYSE: FOUR) is boldly redefining commerce by simplifying complex payments ecosystems across the world. As the leader in commerce-enabling technology, Shift4 powers billions of transactions annually for hundreds of thousands of businesses in virtually every industry. For more information, visit www.shift4.com.
Salesforce Sales Enablement Analyst
Overview
The Salesforce Sales Enablement Analyst will be a critical member of our Salesforce team, specializing in Salesforce process administration, Salesforce requirements, data administration, data analysis / data visualization. This role focuses on deriving actionable insights to drive business decisions, identifying opportunities for process improvements, and optimizing system efficiency using technical skills in Salesforce and other analytical methods.
This role can be based at any of the following Shift4 locations: Las Vegas, NV / Tampa, FL / Center Valley, PA / Atlanta, GA / Morrisville, NC / Ottawa, Canada - relocation assistance may be provided
Key Responsibilities:
- Salesforce Champion
- Support the sales team in the day-to-day data and processes within Salesforce such as quote / CPQ processes, rates & fees, opportunity management, lead routing etc.
- Produce training, standard procedures and other materials to enable sales team productivity.
- Participate in user acceptance testing and assist special projects in executing testing in general.
- Data Analysis and Visualization
- Utilize Salesforce, Excel, Google Suite, and SQL to perform daily operational data analysis for a variety of sales stakeholders.
- Clean, analyze, and visualize data using Salesforce reporting, excel, SQL, functions, pivot tables, and charts to identify trends and insights.
- Create and maintain scalable processes to integrate into everyday workflow.
- Stakeholder Communication and Collaboration
- Lead and manage stakeholder communications via email and meetings, answering questions and providing general support
- Support Sales and Customer Success teams with ad-hoc analyses and other supporting activities to close deals.
- Train new employees on operational processes, Salesforce utilization, and analysis in the Salesforce platform.
- Operational Enablement
- Support the execution of the sales strategy through training on salesforce, SOP documentation and maintenance, best practice reinforcement
- Handle monthly analytical processes and analysis.
- Manage the Salesforce Sales Enablement case queue as a team of analysts, assessing issues and assigning them appropriately.
- Identify and resolve data issues.
- Stakeholder Engagement
- Build and maintain strong relationships with internal and external stakeholders, including Customer Success, Billing, Support, Sales, and Project teams.
- Collaborate cross-functionally to identify and resolve operational issues, needs, and requests.
- Drive clear communication and presentations to stakeholders to generate data-driven strategies for success.
Qualifications:
- 3+ years of experience in Salesforce, Sales Operations.
- Possess a Certified Salesforce Administrator certification or have the ability to obtain it within 6 months of start date.
- Strong analytical skills.
- Salesforce reporting experience.
- Ability to perform complex data analyses and derive actionable insights.
- Solid communication and presentation skills.
- Strong collaboration and interpersonal skills.
- Proven ability to manage multiple projects and meet deadlines.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
