Salesforce QA (Bilingual - French)

Cloud SynApps is a fast-growing consulting and systems integration firm that focuses on cloud applications, primarily on Salesforce-based platforms. Cloud SynApps has its major operations in Canada, the USA, and India. We’ve actively built our Salesforce practice and have quickly grown into one of the strongest Systems Integrators within the Salesforce Public Sector space. While Public Sector is our passion, we are also expanding into other verticals, including Insurance and the Telcom space.

We are one of the largest Systems integrators for Vlocity (recently acquired by Salesforce) and Clariti Solutions (erstwhile BasicGov Applications) and have implemented these solutions for several municipal, provincial/state, federal, and public sector clients. Our consultants and associates have deep industry expertise and live by our core values. We also invest heavily in developing unique Salesforce-based solutions and accelerators, which, in our experience, are required by our clients.

We believe in full transparency in whatever we do for our clients and internally, working with our associates. We are quickly growing, and that brings additional responsibility to treat everyone with respect and dignity. Integrity is one of our most important and foundational values. We follow ethical principles and always acknowledge the value each associate, partner, and client brings to the table.

Position Overview
The Salesforce QA will play a key role in ensuring the quality, reliability, and performance of Salesforce-based applications. This role involves designing and executing detailed test cases, validating business requirements, and supporting all phases of the Quality Assurance (QA) lifecycle. The tester will collaborate closely with business analysts, developers, and client teams to identify defects, ensure adherence to quality standards, and deliver high-performing solutions.

The ideal candidate will have a strong understanding of Salesforce environments, testing methodologies, and SDLC processes, with the ability to work independently or within a collaborative team setting in both Agile and Waterfall models. Fluency in both French and English is required to effectively communicate with stakeholders and client teams.

Key Responsibilities

• Conduct medium complex technical QA activities related to the Application Under Test (AUT).
• Understand the existing process, analyze users' requirements, and document requirements.
• Prepare testing and reporting documentation such as Test Plans, Test Strategy, and Test Exit Reports throughout the software development lifecycle.
• Develop test scenarios and write detailed test cases.
• Create and maintain a Requirement Traceability Matrix (RTM).
• Track defects to closure and maintain an up-to-date defect repository.
• Work independently on assigned tasks and complete deliverables within timelines.
• Collaborate with internal teams and client stakeholders to ensure quality standards are met.
• Support the implementation of quality improvement initiatives for future applications or projects.
• Communicate effectively with the Team Lead to facilitate informed decisions on progress.
• Adapt to new technologies and project requirements as needed.
• Perform Functional Testing, Regression Testing, System Integration Testing, and support User Acceptance Testing (UAT).

Technical and Soft Skills Requirements:

• Knowledge of Salesforce Clouds (Sales Cloud, Service Cloud, Marketing Cloud, etc.).
• Experience with Salesforce Public Sector Solutions or grant management/grant-making platforms is highly desirable.
• Experience or knowledge of OmniScripts is an added advantage.
• Strong understanding of the QA lifecycle including test planning, test strategy, test case design, and execution.
• Experience with manual and functional testing including data preparation, execution of test cases, and validation of results.
• Understanding of Software Development Life Cycle (SDLC) in Agile or Waterfall environments.
• Strong analytical skills and the ability to quickly understand complex business and system requirements.
• Fluency in both French and English (written and spoken) is required.
• Strong communication and collaboration skills with the ability to work effectively in a team environment.

Nice to have:

• Knowledge and experience in at least one programming language.
• Salesforce certifications.
• ISTQB / ISEB certification.

Primary Location: Montreal, QC
3 Days in the office are required.