Mold-Masters is looking for a Senior Salesforce Business Analyst to join our team in Georgetown, ON.
As a Salesforce Business Analyst, you will work alongside internal functions to support the Sales & Service teams. You will be responsible for identifying, developing, and delivering end-user solutions for Mold-Masters’ CRM & CPQ System. You'll work with Business Users and IT, and actively work on business process development & improvement, implementation testing & support, and end-user communication & training. Additionally, as Salesforce Business Analyst will work closely with Senior Sales Leaders to support in sales analysis, reporting, and planning.
Please note: This is a hybrid role with the requirement of working onsite 3 day/week at our Georgetown, ON office.
Work You’ll Do:
Sales & Service Support:
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Leverage Salesforce.com to assess, recommend and implement solutions to enhance the effectiveness of our Sales, Field Service, Customer Service, and Quality functions.
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Managing sales reporting processes to support forecasting and client management.
Tacton CPQ Support:
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Working closely with Product Managers and Technical Engineers to understand business requirements for new products or product enhancements into Tacton CPQ.
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Configure products as needed into Tacton CPQ; including setting up pricing, quote document management, and preparing for integration into ERP.
General Administration:
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Perform routine administration functions for Salesforce.com and Tacton CPQ.
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Configuring CRM/CPQ with workflows, validation rules, etc.
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Leveraging and configuring AppExchange products to develop solutions
Stakeholder Communication:
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Solicit, gather, and analyze user input and requirements, and implement the optimal solution.
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Translate business needs into user stories, functional specifications, and testing scenarios
Adoption:
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Allowing and empowering users to utilize Salesforce and Tacton CPQ, including training, collecting user feedback, and guiding best practices for user experience.
Documentation & Process Mapping:
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Documentation of processes
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Creation of training plans/videos.
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Documentation of User Stories & Test Scripts
Project Management:
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Participate and coordinate the delivery of work product with offshore teams across project phases using Project Management tools and software implementation methods (e.g. Agile)
Support with other Business tools:
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Support with other business tools that integrate with Salesforce, including CPQ Tools, Business Intelligence, and Integration tools.
Basic Qualifications:
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5+ years of experience in Salesforce administration or functional analysis
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Experience with Salesforce Service, Field Service and/or Sales Cloud
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Experience with Tacton CPQ or similar configure, price, quote (CPQ) solutions
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Experience with Agile project management methodology
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Excellent communication skills and business analysis skills
Preferred Qualifications:
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Experience with project management tools (e.g. DevOps, Jira, MS Project)
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Certified Salesforce Administrator
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Experience in manufacturing industry
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Who we are:
Mold-Masters is a global leader in the plastics industry. We design, manufacture, distribute, sell and service highly engineered and customized plastic processing equipment and systems. Our hot runners, temperature controllers, auxiliary injection and co-injection systems are utilized by customers of all sizes in every industry, from small local manufacturers to large worldwide OEM manufacturers of the most widely recognized brands. Over the course of our 50+ year history, we've built our reputation on delivering the best performance through our broad range of innovative technologies that optimize production to enhance molded part quality, increase productivity and lower part cost. Unlock your operations' full potential with Mold-Masters. Mold-Masters is an Operating Company of Hillenbrand.
Hillenbrand (NYSE: HI) is a global industrial company that provides highly-engineered, mission-critical processing equipment and solutions to customers in over 100 countries around the world. Our portfolio is composed of leading industrial brands that serve large, attractive end markets, including durable plastics, food, and recycling. Guided by our Purpose — Shape What Matters For Tomorrow™ — we pursue excellence, collaboration, and innovation to consistently shape solutions that best serve our associates, customers, communities, and other stakeholders. To learn more, visit: www.Hillenbrand.com.
EEO: The policy of Hillenbrand Inc. is to extend opportunities to qualified applicants and employees on an equal basis regardless of an individual's age, race, color, sex, religion, national origin, disability, sexual orientation, gender identity/expression or veteran status. Additionally, Hillenbrand Inc. and our operating companies are committed to being an Equal Employment Opportunity (EEO) Employer and offers opportunities to all job seekers including individuals with disabilities. If you need a reasonable accommodation to assist with your job search or application for employment, email us at [email protected] . In your email, please include a description of the specific accommodation you are requesting as well as the job title and requisition number of the position for which you are applying. At Hillenbrand, everyone is welcome to apply and "Shape What Matters for Tomorrow".
