Administer and develop Salesforce across multiple production orgs, including security, automation, user access, support-ticket resolution, release management, B2B Commerce, quoting, and SAP or middleware integrations. The role also supports Lightning migration, applies AI tools to development and automation, maintains technical documentation, and collaborates with stakeholders on troubleshooting, compliance, and platform enhancements.
Location: Aguascalientes, MEX. Camarillo, USA. Burlington, CAN.
Job Summary:
Semtech is seeking a Salesforce Administrator & Developer to join our IT Business Applications team. This role owns the day-to-day administration, configuration, and development of Semtech's Salesforce ecosystem, spanning multiple production orgs, Customer Community, B2B Commerce and CX/support-case processes. The ideal candidate combines strong hands-on administration and development skills with the ability to apply AI tools to automate, analyze, and accelerate Salesforce operations and enhancement delivery.
Responsibilities:
- Administer and configure multiple Salesforce orgs — security model, automation, page layouts, and Lightning components (35%).
- Own the support ticket lifecycle — triage, scoping, and sandbox-to-production release management (20%).
- Manage user access — provisioning, licensing, and least-privilege enforcement (15%).
- Maintain and extend B2B Commerce/eStore, quoting, and SAP/middleware integrations (15%).
- Apply AI tooling to Salesforce work, support Lightning migration, and maintain technical documentation for stakeholders and audit/compliance (15%).
Minimum Qualifications:
- 3+ years of hands-on Salesforce Administration experience, including Sales Cloud, Service Cloud, and Community/Experience Cloud.
- 2+ years of Salesforce development experience with Apex, Visualforce, Lightning Web Components (LWC), and Flow Builder.
- Demonstrated experience managing multiple Salesforce orgs/instances in a multi-business-unit or M&A/divestiture environment.
- Strong understanding of Salesforce data model, security model (profiles, permission sets, sharing rules, field-level security), and release management (sandboxes, change sets, or CI/CD deployment tools).
- Experience with Salesforce integrations (REST/SOAP APIs, middleware, or direct integration with ERP systems such as SAP).
- Practical experience using AI tools to support development, data analysis, documentation, or process automation — comfort working with AI/MCP-connected workflows is a plus.
- Strong analytical and troubleshooting skills with the ability to independently triage, scope, and resolve support tickets end-to-end.
- Excellent written communication skills for technical documentation and cross-functional stakeholder collaboration.
Desired Qualifications
- Experience with B2B Commerce / eStore implementations.
- Exposure to Salesforce security reviews or remediation of bug-bounty/pen-test findings.
- Experience supporting customer community/portal registration and identity flows
- Familiarity with Jira/Atlassian for ticket and project tracking.
- Experience in a semiconductor, hardware, or manufacturing enterprise environment.
- Working knowledge of SQL and relational data concepts for reporting and data validation.
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Semtech Burlington, Ontario, CAN Office
Burlington, Canada, 0
Semtech Toronto, Ontario, CAN Office
Toronto, Canada, 0
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