At The Sales Factory, we’re building the future of B2B sales. We partner with high-growth technology, banking, manufacturing, and SaaS companies to help them generate pipeline, scale outbound efforts, and drive revenue growth.
Founded in 2018, The Sales Factory has grown into an award-winning global organization, recently ranked #2 worldwide in outsourced sales services. We have also been recognized on the Fastest Growing Companies list for three consecutive years.
Our success is driven by a combination of strong systems, operational excellence, and a fast-moving, high-accountability culture. We leverage modern sales technology, AI tools, and scalable processes to deliver results for both our clients and internal teams.
At The Sales Factory, we value people who are resourceful, adaptable, detail-oriented, and excited to help build and improve processes as the company continues to grow. If you thrive in a dynamic environment where your work has direct impact, you’ll fit right in.
Position Overview
We are looking for a detail-driven, tech-comfortable Sales Technology and Operations Administrator to join our team. This role sits at the intersection of client operations, internal systems, and sales technology, owning the critical setup, admin, and coordination work that keeps our campaigns and client engagements running smoothly.
You will manage client onboarding steps (emails, phone numbers, CRM access, pipeline setup), maintain systems and integrations across tools like HubSpot and Airtable, coordinate with third-party vendors, and support the Ops team in building and documenting scalable processes. You will also use AI tools like Claude to work smarter and faster across your day-to-day.
This is not a static role. Responsibilities will shift and grow as the business evolves, and we are looking for someone who sees that as a feature, not a bug. If you are organized, resourceful, comfortable with systems, and motivated by getting the details right, this is a strong fit.
Primary Responsibilities
Support client technology onboardings and setups, including email creation, phone number provisioning, CRM configuration, pipeline access, and third-party tool integration
Manage ongoing client administration throughout engagement lifecycle, ensuring systems, access, and data stay current and accurate
Coordinate third-party vendor relationships, including account setup, renewals, issue escalation, and day-to-day communication
Build and maintain Airtable back-end integrations to support internal tracking, reporting, and operational workflows
Execute list scrubs and data hygiene processes to ensure targeting accuracy and campaign readiness
Use Claude and other AI tools to support research, content formatting, data cleanup, and process efficiency
Partner with the Operations Manager on process automation initiatives, identifying manual bottlenecks and supporting implementation of scalable solutions
Support creation, documentation, and execution of SOPs across client setup, tech onboarding, and ongoing operations
Maintain and update sales enablement materials, process documentation, and internal data resources
Deliver new hire training on internal systems, client setup procedures, and operational best practices
Troubleshoot system and process issues with a solutions-first mindset, proposing improvements and driving continuous iteration
Collaborate cross-functionally to ensure consistent adoption of tools, processes, and standards
Take on evolving responsibilities as business needs shift, with the understanding that this role is built to grow and adapt
About You
Strong organizational skills with a high tolerance for detail-heavy, repetitive admin work done well
Proactive problem-solver who does not wait to be told what needs fixing
Comfortable navigating multiple systems, tabs, and workflows simultaneously
Clear communicator who can work independently and flag issues early
Adaptable and energized by a fast-paced, startup-oriented environment where priorities shift
Your Qualifications
Experience with CRM platforms (especially HubSpot); Salesforce familiarity is a plus
Working knowledge of Airtable or willingness to learn quickly
Strong proficiency in G-Suite and Microsoft Office
Experience in operations, admin coordination, or sales/revenue ops environments
Comfort with AI tools (e.g., Claude) for day-to-day workflow support
Preferred Skills (Nice to Have)
Experience with vendor or account management coordination
Familiarity with list building, data enrichment, or sales data workflows
Basic knowledge of Python or other scripting tools
The Sales Factory Toronto, Ontario, CAN Office
20 Camden St, Toronto, Ontario, Canada, M5V 1V1
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