Supports account managers by entering customer orders and quotes, researching open orders and products, processing return authorizations and quality records, obtaining proof of delivery, following up on accounts receivable, distributing literature, and performing clerical tasks.
Job Title: Sales Support Department: Sales Support
Reports To: Sales Support Manager/ISM/Branch Mgr/ Sales Support Supervisor
Key Responsibilities
- Supports Account Managers in meeting the customer's needs.
- Enters customer orders and quotes into the computer system.
- Researches, and follows up on open customer orders.
- Responsible to keep Open Order Reports current and process Return Authorizations.
- Obtain proof of delivery for customers.
- Aids in general clerical work such as correspondence & filing.
- Researches to find products not currently in the portfolio.
- Enters, processes and maintains quality event records.
- Accounts Receivable follow up with customers
- Literature distribution
- Other tasks as assigned
Skills Needed
- Computer use and navigation
- Microsoft Excel & Word
- Strong organization skills
- Problem-solving skills
- Mathematics aptitude
- Attention to detail
- Good communication skills
- Works well independently and in group environments
- Typing skills
Minimum Educational Requirements
High School Diploma (or GED).
Experience Required
This is an entry-level position.
NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.
Power & Tel Burlington, Ontario, CAN Office
1141 King Road Unit 1, Burlington, Canada, L7T 0B4
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