Sales Support

Job Title: Sales Support Department: Sales Support

Reports To: Sales Support Manager/ISM/Branch Mgr/ Sales Support Supervisor

Key Responsibilities

• Supports Account Managers in meeting the customer's needs.
• Enters customer orders and quotes into the computer system.
• Researches, and follows up on open customer orders.
• Responsible to keep Open Order Reports current and process Return Authorizations.
• Obtain proof of delivery for customers.
• Aids in general clerical work such as correspondence & filing.
• Researches to find products not currently in the portfolio.
• Enters, processes and maintains quality event records.
• Accounts Receivable follow up with customers
• Literature distribution
• Other tasks as assigned

Skills Needed

• Computer use and navigation
• Microsoft Excel & Word
• Strong organization skills
• Problem-solving skills
• Mathematics aptitude
• Attention to detail
• Good communication skills
• Works well independently and in group environments
• Typing skills

Minimum Educational Requirements

High School Diploma (or GED).

Experience Required

This is an entry-level position.

NOTE: The purpose of this outline job description is to focus attention on the most important aspects of the job. It is not intended to be a complete list of every duty and it is therefore to be expected that the day to day performance of the job will frequently include tasks not listed above. The list of duties for which the job holder is responsible may be varied or added to at the discretion of your manager. Any such alterations intended to be permanent will be added to this job description.