Employment Status:Regular
Time Type:Full time
BUILDING A WORLD CLASS TEAM STARTS WITH YOU
At the heart of CSA Group is a vision: making the world a better, safer, more sustainable place. It's been part of our mission for nearly one hundred years: from the first engineering standard for railway bridges developed in 1919, to more than 3,500 standards, codes & related products today.
Headquartered in Canada, with a global footprint of more than 30 labs and offices across Europe, Asia and North America, CSA Group tests, inspects and certifies a wide range of products - from every day househould items to leading edge technology-to meet exacting requirements for safety, performance and environmental impact.
Our employees take pride in making a difference in people's lives through the work that we do. We're looking for people like you to help make it happen.
Job Summary:
CSA Group has an immediate opening for a Sales Representative.
Reporting to the Manager, Inside Sales and Technical Support, the Sales Representative serves as an internal sales and customer contact for initial inquiries, project quotes and services. Supports the development of new accounts and the development of new opportunities within established accounts through service excellence. To support and promote continued growth of new business for CSA Group Standards products and services.
Responsibilities:
- Responsible for the profitable sales of CSA products and services to new and existing clients while providing exceptional customer service.
- Creating sales quotes in support of standard products, services and training sales. Executes the sales of such from a variety of sources including inbound and outbound calls.
- Provides assistance to regional offices, Key Account Coordinators, Product Managers and internal stakeholders for order processing, credit entry and training needs as required. Provides product quality and promotional feedback to Education and Services functions including; Product Management, Editorial and Production Services, Marketing and Sales.
- Frequent analysis, problem solving, and reconciliation of transactions involving issuing returns and credits, collections and invoicing.
- Works seamlessly in a variety of software systems and applications including Microsoft Office 365, Sales Force, and Call-Centre technologies, etc.
- Ensures safe, secure and proper handling of customer financial records.
- Proposes system solutions and continuous improvement recommendations to Managers when necessary.
- Monitors and reports on activities and provides relevant management information.
- Attends regular training or events to maintain and develop relevant knowledge and skills.
- Performs as a divisional liaison for CSA employees providing product knowledge, access to standards, while promoting cross-divisional product and service opportunities.
Education:
Bachelors’ degree in Business and/or Marketing is an asset.
Experience:
- Full Secondary School Diploma
- Call Centre Experience and 2 years of related sales experience
- SAP Operating System, CRM Experience (SalesForce)
- Working knowledge of current Microsoft Windows and Office Systems
- Intranet/Internet Navigation
- Strong Oral and written communication skills
- Keyboarding (60 WPM)
Skills:
- Computer proficiency in Word, Excel, PowerPoint and CRM database applications - SAP, Salesforce are assets
- Interpersonal & Communication Skills with internal and external customers
- Strong verbal and written communication skills
- Strong customer service skills
- Problem solving ability required
- Detail oriented and able to handle multiple tasks
- Excellent time management skills
- Computer proficiency and analytical skills
- Applicants with proficiency in French will be given special consideration.
#CSAstandards
CSA Group is an Equal Opportunity Employer and is committed to diversity, equity, and inclusion. We prohibit discrimination and harassment of any kind based on any grounds stipulated by applicable laws. We are an organization where opportunities are based on skills and abilities, and differences are respected and valued. Please contact us at talentacquisition@csagroup.org if you require accommodation in the interview process.
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