Sales Operations Manager

Company Description

Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.

Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform.

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. 

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location:

We are open to candidates based in Toronto, ON/the Greater Toronto area with the right to work in Canada. 

This is a hybrid role requiring 1 day in the office, which is conveniently located within the Financial District of Downtown Toronto, near Union Station and the TTC, while the remainder of time can be spent working from home. 

This role is a global role, meaning that you will be engaging with colleagues and leaders located in varying time zones throughout Ignition’s 3 operating regions - AMER (US & Canada, within both Eastern & Pacific time zones), EMEA (the UK) and APAC (Sydney & Brisbane time zones). The ideal candidate will need to be flexible to accommodate working hours to suit all time zones, including evenings as required.

Job Description

The Sales Operations Manager plays a crucial role in driving Ignition’s new customer acquisition efforts. In this role, you will oversee the sales operations function, driving efficiency and effectiveness across the sales organization. Reporting to the Director, Revenue Operations, you will work closely with Sales Leadership, Marketing, CX and other cross-functional teams to optimize processes, analyze sales performance, discover new tools and implement strategies that drive our revenue objectives. 

What your day to day will look like:

• Sales Process Optimization: Design, implement, and manage scalable sales processes and workflows that enhance the efficiency and effectiveness of the Sales Team. 

• Data Management and Reporting: Oversee the management of sales data, ensuring accuracy and accessibility. Develop and maintain dashboards and reports to provide insights into all aspects of performance ranging from initial outreach to closing effectiveness. 

• Performance Analysis: Analyze sales metrics and provide actionable insights to improve performance and drive new customer acquisition. 

• Sales Tool Management: Own current and implement new sales tools that provide efficiency and effectiveness for our sales motion. 

• Forecasting and Planning: Assist in the sales forecasting process, working with sales leadership to develop accurate and achievable sales plans. 

• Collaboration: Act as a liaison between Sales, Marketing, CX, and other departments to ensure alignment and effective communication across the organization. 

• Sales Enablement: Partner with Sales Leadership to identify training needs, assist in developing materials, and ensure the sales team is equipped with the tools and knowledge to succeed.

Qualifications

• You have at least 5+ years of experience in sales operations, with at least 1 year in a Sales Operations Manager role

• You have experience working with modern sales automation tools and CRMs, specifically HubSpot. Experience or familiarity with ChiliPiper and Gong are a plus!

• Must be an exceptionally organized individual, who is used to managing tasks and project boards in Asana.

• You have demonstrated strong project management and coordination skills, with the ability to explain complex processes simply.

• Strong analytical skills with the ability to interpret data and provide actionable insights. 

• Excellent verbal and written communication skills, with the ability to influence stakeholders at all levels of the organization. 

• Ability to think strategically and develop long-term plans that align with company objectives. 

• You have the ability to thrive in a fast-paced, changing environment while maintaining rigorous attention to detail and data accuracy.

Additional Information

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

As we work towards pay transparency, your recruiter will share more about the specific salary range for your preferred location during the hiring process.

Please consider applying, even if you don’t tick all the boxes. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

 Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]