Coordinates marketing communications, social media, digital content, website updates, guest onboarding, travel logistics, merchandise programs, online stores, wholesale sales administration, and ancillary revenue initiatives. Maintains CRM records, onboarding workflows, product listings, inventory information, guest documentation, and cross-functional task tracking while supporting seasonal operational priorities and continuous process improvements.
About Arctic Kingdom
Arctic Kingdom delivers exceptional travel experiences across Canada’s North. Its portfolio includes Blachford Lake Lodge, a fly-in wilderness lodge near Yellowknife renowned for world-class aurora viewing; Arctic Kingdom Expeditions in the High Arctic; and Torngat Mountains Base Camp in northern Labrador. The organization is guided by its core values: Expertise, Collaboration, Excellence in Service, and Respect for Place & People.
Marketing & Communications
- Maintain, tag, organize, and update media assets in Canto DAM for easy team access.
- Monitor and respond to social media messages and comments through Sprout Social in a timely, brand-aligned manner.
- Draft captions, posts, and digital content; support social media planning, scheduling, and content calendars for manager approval.
- Support marketing campaigns, promotions, email communications, presentations, including private journey pitch deck requests, and collateral
- Assist with basic photo/video editing, research, reporting, vendor coordination, and brand consistency across channels.
- Manage and maintain website content including seasonal pricing updates and merchandise inventory/descriptions.
Sales Support & Guest Onboarding
- Coordinate post-reservation guest onboarding under the direction of the Guest Services Manager.
- Use HubSpot CRM and Arrows to manage onboarding workflows, guest records, required forms, and follow-up tasks.
- Communicate with confirmed guests regarding pre-arrival requirements, travel documentation, and practical arrangements.
- Assist with flight details, clothing rentals, Yellowknife accommodations and activities, add-on services, and other travel logistics.
- Track outstanding information and deadlines; prepare and distribute guest documents and pre-departure communications.
- Coordinate with Sales, Guest Services, Operations, and external providers to ensure accurate handoffs and a seamless guest experience.
Ancillary Revenue Programs & Administration
- Support the development and ongoing operation of Arctic Kingdom and Blachford Lodge merchandise programs and online stores.
- Maintain product listings, descriptions, pricing information, order records, and inventory coordination; liaise with suppliers and fulfillment partners.
- Assist with wholesale equipment sales administration, including quotations, order processing, product information, documentation, and customer inquiries.
- Support promotion and administration of guest add-ons and other ancillary offerings, including basic reporting and process improvements.
Cross-Functional Coordination
- Manage competing deadlines and keep records and task tracking accurate across shared systems.
- Collaborate with both functional managers to coordinate workload, communicate status, and respond to seasonal peaks and operational priorities.
- Support special projects and continuous improvements to workflows, guest communications, and internal coordination.
Qualifications
- 3+ years of experience in marketing, sales coordination, guest services, hospitality, tourism, or a related field.
- Excellent written and verbal communication, customer service, organization, and attention to detail.
- Ability to manage multiple priorities independently and collaborate effectively in a remote, cross-functional team.
- Experience with CRM systems such as HubSpot; familiarity with onboarding tools such as Arrows is an asset.
- Experience with social media management tools such as Sprout Social and digital asset management systems such as Canto is preferred.
- Experience with content creation, email marketing, e-commerce, online store administration, inventory, or order processing is an asset.
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