Crystalia Glass LLC is a U.S.-based manufacturer and provider of premium glass solutions, specializing in custom glass partitions for residential, commercial, and institutional projects. We operate a full-cycle model — from design and manufacturing to sales, delivery, and installation — with production facilities in the United States and Europe.
The U.S. market is our core focus. Crystalia Glass is a stable, scaling business, serving B2C, B2B, and B2G clients across multiple states. We combine strong product quality, competitive pricing, high service standards, and operational efficiency to set a benchmark within our industry.
We are strengthening our commercial function and are looking for a Head of Sales to take full ownership of sales execution, team performance, and revenue growth in a high-volume, inbound-driven environment.
This is a hands-on leadership role requiring strong operational involvement. The Head of Sales will own sales performance end-to-end, including CRM operations, inbound lead management, call quality, analytics, and team development.
Responsibilities
CRM & Sales Operations:
- Own and optimise CRM and sales operations, including pipeline structure, lead lifecycle, data hygiene, SLAs, and inbound workflows.
- Enforce strong CRM discipline across the sales team through training, audits, and corrective actions.
- Drive performance through structured reporting and dashboards, continuously identifying and improving funnel efficiency.
Team Leadership & Development:
- Lead and develop the sale team - Provide ongoing coaching and mentoring to team members, conducting regular performance reviews and setting goals to ensure they achieve and exceed their targets.
- Participate in the recruitment and training of new team members, ensuring they are aligned with company values and priorities.
Inbound Lead Management:
- Manage a high-volume inbound lead flow, ensuring fast response times, high-quality lead handling, and balanced workload across Sales Reps.
- Continuously optimise lead distribution to maximise efficiency, conversion, and team performance.
Call Quality & Communication Standards:
- Own call quality and communication standards, with calls as the primary channel for US-based clients.
- Regularly review calls, coach on objection handling and structure, analyse deal losses, and develop supporting channels such as SMS and email.
Performance & Analytics:
- Lead the sales function through data and metrics, including conversion rate, close rate, average deal value, speed to lead, and revenue per rep.
- Design and execute data-backed initiatives to improve conversion and overall sales performance.
Proactivity & Continuous Improvement:
- Proactively identify and solve problems, taking full ownership even with limited resources.
- Continuously initiate improvements across sales processes, marketing collaboration, tools, and customer engagement with a focus on measurable business impact.
Requirements
- 5–7 years of relevant sales experience, with a strong background in sales execution and revenue growth.
- At least 2 years of managerial experience, leading and developing sales teams.
- Proven experience in sales roles, including hands-on ownership of targets, pipelines, and performance.
- Strong hands-on experience with CRM systems (HubSpot or similar), including daily operational use, reporting, and pipeline control.
- Experience managing inbound sales, preferably in a B2C or high-volume environment.
- Experience leading teams of 5+ Sales Reps.
- Strong analytical mindset with the ability to make data-driven decisions.
- Experience with call-based sales models.
- Fluent English (working with US-based clients).
- High level of involvement in day-to-day sales operations.
Nice-to-Have
- Track record of increasing B2C/B2B conversion rates.
- Experience with AI tools and structured sales playbooks.
- Cross-functional collaboration experience.
- CRM optimisation experience.
- Sales process and pipeline improvement expertise.
Benefits
- Job Type: Full-time, Remotely - 8.30 AM - 5 PM EST (NY time zone).
- B2B contract.
- Pay: Fixed Salary and bonuses on goals performed.
- Joining a highly professional and dynamic team.
- Exciting experience working with prestigious clients in the US market.
