As a Sales Development Representative, you will support our Field and Inside Sales Representatives by handling incoming customer interactions, where you will focus on providing an excellent customer experience. You’ll also contribute to market analysis to find new opportunities and assist with meeting administration, data entry, and document management for our teams. While this is a Vancouver-based role, we are looking for someone to help with coverage for our early customers and the expected hours will be 7AM to 3PM.Job Description
Duties and Responsibilities:
Apply scientific expertise, business acumen, and solution-oriented customer service to establish and nurture positive relationships with customers
Engage with and support prospective STEMCELL customers via LiveChat, e-mail, cold-calling and social media (eg LinkedIn)
Perform literature and market analysis to identify and target potential new customers, and set up meetings or calls with appropriate territory sales representatives
Assist with data entry and administrative duties for our Marketing, Inside Sales, and Field Sales teams
Document communications and maintain the customer relationship management (CRM) database for the Sales team
Knowledge and Qualifications:
Post secondary degree in the Life Sciences; experience in a lab environment (cell culture or immunological assay experience) is an asset
Sales, marketing, or customer service experience or familiarity is an asset
Strong time management and organizational skills with the ability to work in a fast-paced and goal-focused environment
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STEMCELL Technologies is a privately owned, Vancouver-based biotechnology company that helps power leading-edge life science research around the world. Driven by our love of science and passion for quality, we are a company of Scientists Helping Scientists—standing by our customers to provide the outstanding products, technical support, and training they need to advance their research. Scientists performing stem cell, immunology, cancer, regenerative medicine, and cellular therapy research are among those who rely on our cell culture media, cell separation products, instruments, accessory products, and services. Through our many regional offices, as well as our distribution centers in Vancouver, Seattle, Grenoble, and Singapore, we deliver our innovative, specialized products to more than 100 countries. With over 1,800 employees globally, most with scientific or engineering degrees, STEMCELL is proud to be the largest biotechnology employer in Canada.
This is an opportunity to work with highly motivated colleagues in a science-oriented, creative, and dynamic environment. We offer a competitive salary, excellent benefits, and meaningful career development opportunities.
STEMCELL is well recognized for exceptional leadership and business practices. We are one of Canada’s Best Managed Companies and operate an ISO 14001-certified environmental management system to measure and reduce our environmental impact.
As an equal opportunity employer, STEMCELL is dedicated to ensuring that every employee feels safe, valued, and respected for who they are. We know that scientific progress and innovation occur when diverse, creative minds come together and we are committed to nurturing a culture of inclusivity and belonging. STEMCELL enforces a zero-tolerance policy for any form of discrimination. Selection decisions are solely based on job-related factors.
The annual salary for this job ranges from:
$58,600.00 - $79,200.00STEMCELL determines an individual’s pay within the range based on multiple factors including experience, education, job-related skills, and equity within the team or organization. For jobs that are eligible for sales incentives, the range noted above is inclusive of target incentives; actual incentives are based on individual performance results in accordance with company policy. In addition to base salary, STEMCELL offers a comprehensive total rewards package including health benefits, retirement savings, and more.
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