Process sales orders and returns, source and quote IT products, communicate with clients, resolve vendor issues, and support sales, service desk, and purchasing teams. The role also involves promoting managed IT services, developing product knowledge, and providing administrative assistance while working toward potential account management growth.
Venture is a growing IT agency that specializes in managed services for corporate clients. With over 30 years in IT market experience, we have partnered with clients to customize IT solutions in financial, retail, advisory, manufacturing and food industries. We offer the latest IT technology, simplify the complexities of IT infrastructure, and manage them for our clients so they can focus on what they do best.
We are a small office with a tightly knit group of co-workers in the midst of expansion and will be moving to a new office space in Markham!
We are currently seeking a Online Order Processor / Sales Coordinator to join our growing team. This opportunity would be ideal for individuals interested in technology, have a passion for client service, want to grow into an account manager and develop further within a company. You will be primarily responsible for sourcing and processing client orders.
Responsibilities
- Processing sales orders and returns for client orders accurately and quickly
- Sourcing and quoting IT products to clients
- Communicating with clients via email and phone to understand IT needs in a professional manner
- Developing product knowledge of IT products and pricing
- Resolving vendor order processing related problems to ensure delivery
- Providing ongoing inside sales support and administrative assistance to the sales, service desk, and purchasing team as related to products and service
- Promoting and selling Venture as a full service IT agency
- May perform other tasks based on roles requirements
Requirements
- Post-secondary degree or diploma in business or related field
- Motivated self-starter with an entrepreneurial mindset
- Ability to work within a fast paced environment
- Ability to service client accounts with quality, timeliness, and professionalism
- Proficiency in Microsoft Office (Outlook, Word, Excel)
- Working knowledge of managed services solutions is an asset
- Working knowledge with ConnectWise or enterprise CRM is an asset
- This is a full-time, permanent position, working Monday to Friday 9AM-5:30PM
Compensation
- Competitive salary - base salary, group RRSP, and profit sharing plan
- Benefits - health, vision, and dental
- Learning opportunities - chance to wear many hats and work with clients from various industries (finance, retail, advisory, manufacturing etc.)
- Fast-past working environment to always keep you challenged and growing
- Flexible work schedule to balance personal and work life
- Work with veteran IT professionals in a fun office
- Kitchen snacks - a pantry that's always filled
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