RQ11863 - Software Developer - CRM - Intermediate

Responsibilities:

• Required to translate technical systems specifications into working, tested CRM applications.
  
• This includes developing detailed programming specifications, writing and/or generating code, compiling data-driven programs, maintaining, and conducting unit tests.
  
• Resolves and troubleshoots technical problems which arise during the use and operation of software packages
  

General Skills:

• Experience in programming and analysis; specialized CRM software package support at the specified experience level
  
• Ability to collaborate with IT Professionals throughout the Software Development Life Cycle Experience in structured methodologies for the development, design, implementation and maintenance of applications
  
• Experience in design, code, test, debug and document applications
  
• Experience in the use of object and/or third generation language development tools
  
• Experience in one or more programming languages
  
• Experience in application design, latest design patters, deployment and troubleshooting
  
• Experience with relational and hierarchical database technologies
  
• Experience in the use of information retrieval packages using query languages
  
• Experience with one or more communications protocols
  
• Experience in structured methodologies for the design, development, implementation and maintenance of applications
  
• Experience eliciting and documenting information from diverse business area stakeholders and subject matter experts
  
• Excellent analytical, problem-solving and decision-making skills; verbal and written communication skills; interpersonal and negotiation skills
  
• A team player with a track record for meeting deadlines
  
• CRM Software Development Skills Knowledge and experience with specific CRM software and anticipated future releases high availability solution design and implementation
  
• Knowledge and experience with specific CRM enterprise architecture methodologies, design standards and tools
  
• Experience with middleware and gateways Expertise in specific tools for CRM software development
  

Desirable Skills:

• Knowledge and experience with programming Internet-ready applications
  
• Knowledge and experience in rapid application development (RAD) methodologies
  
• Knowledge and understanding of Information Management principles, concepts, policies and practices
  
• Experience with middleware and gateways
  
• Experience reviewing, analyzing, and modifying product installation scripts including encoding, testing, debugging
  
• Ability to provide post-implementation support and resolve any post-implementation technical issues
  
• Experience conducting design walkthrough sessions with project team Knowledge and understanding of Accessibility for Ontarians with Disability Act (AODA) and related regulations and standards
  
• Ability to provide user and system documentation as required
  

Experience and Skill Set Requirements:

Must Haves:

• Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
  
• Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
  
• Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
  
• Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
  
• Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
  
• Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
  
• Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
  

Skill Set Requirements:

Technical Skills:

• Demonstrated proficiency in CRM platform development and configuration, preferably Microsoft Dynamics 365 Customer Engagement (CRM), including entities, forms, views, dashboards, workflows, and business process flows.
  
• Strong knowledge of software development using C#, .NET Framework/.NET Core, JavaScript, TypeScript, HTML, CSS, and REST APIs.
  
• Experience developing and maintaining CRM integrations using web services, APIs, Azure Integration Services, middleware solutions, and data synchronization technologies.
  
• Knowledge of relational database design and development, including SQL, stored procedures, triggers, views, and performance optimization.
  
• Experience utilizing source control, branching strategies, and DevOps practices using tools such as Azure DevOps, Git, or similar platforms.
  
• Understanding of CRM security models, role-based access controls, authentication, authorization, and secure coding practices.
  
• Experience with cloud technologies, particularly Microsoft Azure, including App Services, Functions, Logic Apps, Service Bus, and Entra ID.
  
• Ability to perform technical analysis, troubleshooting, debugging, and root-cause investigation of application and integration issues.
  
• Knowledge of application lifecycle management (ALM), solution deployment, testing frameworks, and release management processes.
  

Experience:

• Minimum experience developing, configuring, and supporting enterprise CRM solutions within medium to large organizations.
  
• Demonstrated experience delivering CRM enhancements, customizations, integrations, and application support throughout the software development lifecycle.
  
• Experience gathering and analyzing business requirements and translating them into technical solution designs and implementation plans.
  
• Experience designing, developing, testing, and deploying custom CRM components, plugins, workflows, reports, and integrations.
  
• Experience working within Agile, Scrum, or hybrid project delivery methodologies and participating in sprint planning, estimation, and technical reviews.
  
• Experience supporting production environments, resolving incidents, troubleshooting defects, and implementing corrective actions.
  
• Experience performing data migration, data quality management, and system upgrades across CRM platforms and related business applications.
  
• Experience creating and maintaining technical documentation, including design specifications, deployment procedures, support guides, and knowledge transfer materials.
  
• Experience working within government, public sector, or highly regulated environments would be considered an asset.
  

Communication Skills:

• Strong verbal communication skills with the ability to explain technical concepts, system designs, and solution recommendations to both technical and non-technical stakeholders.
  
• Demonstrated ability to collaborate effectively with business analysts, project managers, architects, QA analysts, operations teams, and business clients.
  
• Strong requirements elicitation and stakeholder engagement skills, including facilitating discussions, workshops, and technical reviews.
  
• Ability to prepare clear and comprehensive technical documentation, solution designs, status reports, and implementation plans.
  
• Strong analytical and problem-solving skills, including the ability to identify risks, evaluate alternatives, and recommend practical solutions.
  
• Ability to manage multiple assignments and priorities while communicating progress, issues, and dependencies effectively.
  
• Demonstrated customer service orientation and professionalism when supporting end users, clients, and project stakeholders.