Leads the planning, development, delivery, evaluation, and support of training programs for Justice Video Network technologies. Delivers onsite and virtual instruction, creates e-learning modules and manuals, conducts training needs assessments, supports user acceptance testing, reviews graphical interfaces, and translates complex audiovisual and videoconferencing concepts into accessible language for diverse users.
Description:
- Coordinate and provide leadership for the planning, design,
development, delivery, evaluation and support of training programs and
materials (including E-learning Module, manuals) for Justice Video Network
(JVN) technologies
- Deliver required on-site and virtual training to JVN
end-users
- Coordinate and assist with development of graphic user
interface designs and user acceptance test cases, and coordinate user
acceptance testing
- Training Needs Assessment, Analysis and Planning
- Training Design, Development and Evaluation
- Training Delivery and Administration
- Business Analysis and User Acceptance Testing
- Reviewing control system graphic user interface based on
business requirements
- E-learning interactive modules
- Knowledge of adult education principles/practices such as
learning needs assessment, program design, and development strategies/methods
- Demonstrated experience with software applications including
word processing, spreadsheets, presentation software, web-based facilitation
tools and practices and eLearning software
- Delivered motivational training to various technology users
- Prepared/delivered reports, training and associated
communication products
- Experienced in tailoring training delivery methods based on
the needs of various user groups
- Experienced with Adobe Captivate
- Familiar with AODA requirements for both interactive
e-learning and written manuals.
- At least 5 years of audio and videoconferencing technology
experience
- At least 10 years of adult training experience
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Hands‑On technical expertise with deep familiarity of Audio
Visual and Video Conferencing hardware and platforms
- Strong writing skills for training/user manual creation with
attention to detail
- Scenario‑based & practical teaching style with real use
cases
- Ability to translate complex technical terms into plain
language
Skill Set Requirements:
Training, Business Analysis and E-learning modules
creation Skills:
- In-person training delivery for groups and individuals;
remote training for groups and individuals
- Oral and written communication skills, Interpersonal and
consultative skills, facilitation skills
- Preparation and review of paper-based and electronic
training materials, support materials, and user manuals
Technical Skills:
- Videoconferencing technology, both hardware and software
proficiency
- Experience and familiarity with audio and video technology,
including cameras, displays, microphones, audio amplification, audio and video
input and output connectors, touch panel controllers
Communication:
- Ability to explain complex concepts in a clear, concise, and
engaging manner.
- Strong presentation skills for delivering training sessions
to diverse audiences.
- Active listening skills to understand learner needs and
respond appropriately.
- Confident speaking style with appropriate tone and pacing.
- Proficiency in creating training materials, guides, and
documentation that are easy to understand.
- Ability to write clear and professional emails and reports.
- Skilled in facilitating discussions and encouraging
participation.
- Empathy and adaptability to different learning styles and
cultural backgrounds.
- Skilled in asking probing questions to assess understanding
and encourage critical thinking.
Public Sector Experience:
- 5 Years of Experience
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