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Designs complex hosting and application solutions based on client requirements, technology standards, security practices, cost models, and project deliverables. The role develops business, functional, and non-functional requirements; application flows; architecture artifacts; process models; screen designs; wireframes; and functional specifications. Responsibilities also include user research, accessibility, usability testing, risk analysis, QA planning, UAT documentation, systems evaluation, migration planning, and collaboration with business and technical teams. Strong Oracle Siebel CRM and Adobe AEM solution implementation experience is required.
Responsibilities:
- Undertakes the design of hosting technology solutions based on the
client's service specifications, standards, policies, best practices and cost
models, in order to meet client application business requirement and
project/initiative deliverables.
General Skills:
- Knowledge of integrated networking technologies, mainframe,
midrange server, enterprise storage and SAN, and personal computer system
technologies
- Knowledge of related best practices, OPS directory/messaging
standards, standard facilities infrastructure/architecture management, facility
service delivery processes, infrastructures policies, procedures and direction,
cost models and procurement processes
- Ability to gather client business requirements; corporate I&IT
information mandates, client information technology strategic plans,
environment and standards
- Ability to participate in the development of solutions and provide
advice on short/long term solution service development activities.
- Knowledge of leading edge technologies design criteria, security
and recovery procedures, preparation of technical specifications for
installation, testing and performance of integrated, multi-services systems;
assess performance and capacity of existing system making recommendations for
improving performance and develop technical documentation.
- Experience planning, migrating, implementing and sustaining large
complex system development projects
- Knowledge of technology developments, trends and new products to
evaluated application to client short and long term technology requirements.
- Basic knowledge of project management methodology (e.g. PMBOK),
analytical tools and processes.
- Conceptual and analytical skills to assess and evaluate client
needs and conduct cost/benefit analyses for new technology requirements in
planning and designing solutions.
- Experience designing and developing large, complex, highly
available, mission critical server applications
- Experience with systems evaluation to assess conditions, technical
performance and capacity of existing systems and determine need and feasibility
of expansion, renovation or replacement
- Excellent analytical, problem-solving and decision-making skills,
verbal and written communication skills, interpersonal skills and negotiation
skills, team work skills
- A
team player with a track record for meeting deadlines
Requirements
Experience and Skill Set Requirements:
Must Haves:
- At least 7+ years of experience designing solutions with
Oracle Siebel CRM or Adobe AEM technologies
- Experience with developing business design document,
functional & non- functional requirements
- Experience with developing high level application flows to
support the business requirements.
- Experience in developing functional design document
- 7+ years of experience in Siebel, and Adobe AEM Solution
implementation
- Demonstrated experience in creating and updating business
architecture artefacts
Nice to have:
- Experience with Public Sector Transfer Payment (Grant) Model
would be an asset.
- Experience with ensuring that corporate QA standards are
followed and maintained would be an asset.
- Prior OPS/public sector exp.
Skill Set Requirements:
Technical Solution and Development Skills:
- At least 7+ years of experience designing solutions with
Oracle Siebel CRM or Adobe AEM technologies
- Experience with developing business design document,
functional & non- functional requirements
- Experience with developing high level application flows to
support the business requirements.
- Experience in developing functional design document
- Experience in creating detailed process flows, developing
high-level screen designs that map steps within a process to actual views in
software solutions
- Experience with solutions and designs with user experience
and accessibility (WCAG/AODA)
- Experience conducting user research and usability
testing
- Experience developing user personas and user journey
maps
- Experience analyzing user feedback and designing solutions
to address user issues and pain points
- Experience creating wire frames and high-fidelity mockups
with UI prototyping software such as Figma or Adobe XD
- Experience researching and applying industry best
practices
- Demonstrated experience in developing use cases
(business/system), identifying and documenting business rules
- Demonstrated experience with the creation and analytical
process of business requirement documents
- Demonstrated experience in identifying risk and providing
solutions
- Demonstrated experience with creating quality assurance plan
and writing test cases
- Experience working on Oracle Policy Automation (OPA)/Oracle
Intelligent Advisor (OIA) is a strong asset
Technology Skills:
- Demonstrated experience with change management
methodologies
- 7+ years of experience in Siebel, and Adobe AEM Solution
implementation
- Demonstrated experience with documenting test strategies,
scenarios, plans for user acceptance testing (UAT)
- Demonstrated experience in creating and updating business
architecture artefacts
- Demonstrated experience with rational unified process
(RUP)
- Experience in developing application view visibility and
CRUD (create, read, update, delete) matrix
- Experience with developing application screen mock-ups and
screen flows; translate screen design and workflows into Wireframes and or
prototype
Soft Skills:
- Strong communication skills; both written and verbal
- Ability to develop and present new ideas and conceptualize
new approaches and solutions
- Excellent interpersonal relations and demonstrated ability
to work with others effectively in teams
- Demonstrated ability to work effectively with functional and
technical teams
- Demonstrated ability to participate in a large team and work
closely with other individual team members
- Proven analytical skills and systematic problem
solving
- Strong ability to work under pressure, work with aggressive
timelines, and be adaptive to change
- Demonstrated ability to work well and communicate
effectively with clients; bridging client business requirements to technical
team
Public Sector Experience:
- Experience with Public Sector Transfer Payment (Grant) Model
would be an asset.
- Experience with ensuring that corporate QA standards are
followed and maintained would be an asset.
What you need to know about the Toronto Tech Scene
Although home to some of the biggest names in tech, including Google, Microsoft and Amazon, Toronto has established itself as one of the largest startup ecosystems in the world. And with over 2,000 startups — more than 30 percent of the country's total startups — Toronto continues to attract new businesses. Be it helping entrepreneurs manage their finances, simplifying business operations by automating payroll or assisting pharmaceutical companies in launching new drugs, the city's tech scene is just getting started.
