Designs, develops, tests, and supports ServiceNow applications, data pipelines, workflows, integrations, and automation solutions. Translates technical specifications into production software, troubleshoots platform issues, and supports implementation, migration, deployment, and operational activities. Provides ServiceNow architecture, governance, roadmap, administration, upgrades, security, performance, and platform modernization expertise in complex enterprise environments.
Responsibilities:
- Design, implement, and continuously expand data pipelines by
performing extraction, transformation, and loading activities.
- Required to translate technical systems specifications into
working, tested applications.
- This includes developing detailed programming
specifications, writing and/or generating code, compiling data-driven programs,
maintaining, and conducting unit tests.
- Resolves and troubleshoots technical problems which arise
during the use and operation of software packages, including technical
assistance in implementation, conversion and migrations.
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Development experience with ServiceNow portals and Customer
Service Management (CSM)
- ServiceNow Certified Implementation Specialist –
Vulnerability Response (CIS-VR)
Preferred:
- Provide operational support, deployment coordination, change
management, and documentation as required for development or
administration-related work for Service Now
Skill Set Requirements:
ServiceNow Development:
- 5+ years of hands-on ServiceNow development experience using
JavaScript, HTML, CSS, AngularJS, REST/SOAP APIs, Integration Hub, and Flow
Designer.
- Experience developing custom applications, workflows,
integrations, automation solutions, and platform enhancements.
- Strong understanding of SDLC, Agile/DevOps methodologies,
testing, deployment, and code management practices.
- Ability to design, develop, support, and continuously
improve scalable ServiceNow solutions that meet business and operational
requirements.
ServiceNow Architecture, Strategy & Roadmap:
- 5+ years of ServiceNow platform experience, including 3-5
years in solution architecture and platform governance roles.
- Demonstrated experience developing ServiceNow roadmaps,
architecture standards, and platform modernization strategies aligned to
business objectives.
- Strong knowledge of ServiceNow platform architecture, CSDM,
CMDB, integrations, data models, security, and governance.
- Experience leading solution design, architecture reviews,
technical governance, and platform transformation initiatives.
- Ability to translate business requirements into scalable,
sustainable, and future-state ServiceNow solutions.
- Knowledge of ServiceNow AI, Automation Engine, Predictive
Intelligence, Virtual Agent, and emerging platform capabilities.
ServiceNow System Administration:
- 5+ years of experience administering ServiceNow in complex
enterprise environments.
- Experience managing platform upgrades, patching, release
management, cloning, security, and instance health.
- Strong knowledge of user administration, roles, groups,
access controls, system configuration, and platform governance.
- Experience ensuring platform availability, performance,
reliability, and operational excellence.
Certifications Preferred:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- ServiceNow Certified Implementation Specialist (ITSM, ITOM,
Security Operations, IRM, or equivalent)
- ServiceNow Certified Technical Architect (CTA) considered a
strong asset
- ITIL v4 Foundation or higher certification
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