Configure Microsoft Dynamics 365 and Power Platform registration and permit workflows, integrate the CRM with Java/React portals through MuleSoft, and develop custom solutions using Azure, .NET, Dataverse, APIs, and DevOps. The role includes Customer Service Workspace configuration, low-code and custom development, cloud solution design, CI/CD, Agile delivery, documentation, and stakeholder communication.
Description:
- The Ontario Ministry of Environment, Conservation and Parks
(MECP) Species at Risk Branch (SARB) is responsible for the administration and
issuance of Registrations under the new Species Conservation Act (SCA), 2025.
- The objective of this project is to build a modern online
Registration system for both external and internal users.
- Technology stack : Microsoft Dynamics CRM (backoffice),
MuleSoft (middleware) and Java/React (public facing portal)
- This position is to configure MS Dynamics 365 for
Registration and Permit workflows for Ministry backoffice staff and integrate
this backoffice with portal (Java/React) using Mulesoft middleware.
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Experience
with Agile methodologies
- Experience
with Dynamics 365, Microsoft Power platform, and Azure solution design
- Working
knowledge of Dynamics interoperability, integration and capability with
other Microsoft cloud technologies
- Working
knowledge of both low code development and custom development on Dynamics
365
- Experience
with cloud platforms such as Azure, Dynamics 365, Power Platform
- Experience
with Dynamics CRM Customer Service Workspace, Agent experience profile,
Session templates, workstream, and routing.
- Experience
with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL,
DevOps, CI/CD Pipelines etc.
Nice to have:
- Prior OPS or Public sector exp.
Skill Set Requirements:
Technical Skills:
- Experience
with Agile methodologies
- Experience
with Dynamics 365, Microsoft Power platform, and Azure solution design
- Working
knowledge of Dynamics interoperability, integration and capability with
other Microsoft cloud technologies
- Working
knowledge of both low code development and custom development on Dynamics
365
- Working
knowledge with Dataverse design and development
- Working
knowledge of development in Azure technologies
- Working
knowledge of .NET, C#, JavaScript
- Working
knowledge of DevOps, task boards, pipelines, etc.
Experience:
- Experience
with cloud platforms such as Azure, Dynamics 365, Power Platform
- Experience
with Dynamics CRM Customer Service Workspace, Agent experience profile,
Session templates, workstream, and routing.
- Experience
with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL,
DevOps, CI/CD Pipelines etc.
- Proficiency
in all cloud service models: SaaS, PaaS, and IaaS
- Certifications
in Dynamics 365 and Azure are preferred
- Experience
with Agile methodologies including using kanban/task boards
- Extensive
experience developing in Dynamics 365 Customer Service (case management,
Knowledge Management, Customer Service Workspace configuration), power
platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom
PCF controls, development and Server-Side templating language Liquid.
- Experience
with both low code development and custom development on Dynamics 365
Communication Skills:
- Strong
communication skills to prepare documentation, including but not limited
to; reports, reviews, assessments
- Ability
to present ideas and suggestions clearly and effectively and in a user
friendly manner; maintain a high level of customer service to both
internal and external clients
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