Develop and maintain CRM applications using Dynamics 365, Power Platform, Azure, and .NET technologies. Responsibilities include translating technical specifications into tested software, designing and coding custom solutions, integrating systems, troubleshooting technical issues, supporting migrations, and conducting unit testing. The role focuses on Dynamics 365 Customer Service, Dataverse, low-code and custom development, Web APIs, Azure services, CI/CD pipelines, and solution quality assurance, while collaborating with stakeholders throughout the software development lifecycle.
Responsibilities:
- Required to translate technical systems specifications into
working, tested applications.
- This includes:
- developing detailed programming specifications
- writing and/or generating code o compiling data-driven
programs, maintaining, and conducting unit tests.
- Resolves and troubleshoots technical problems which arise
during the use and operation of software packages, including technical
assistance in implementation, conversion and migrations.
General Skills:
- Experience in programming and analysis; specialized software
package support at the specified experience level
- Ability to collaborate with IT Professionals throughout the
Software Development Life Cycle
- Experience in structured methodologies for the development,
design, implementation and maintenance of applications
- Experience in design, code, test, debug and document
applications
- Experience in the use of object and/or third generation
language development tools
- Experience in one or more programming languages
- Experience in application design, latest design patters,
deployment and troubleshooting
- Experience with relational and hierarchical database
technologies
- Experience in the use of information retrieval packages
using query languages
- Experience with one or more communications protocols
- Experience in structured methodologies for the design,
development, implementation and maintenance of applications
- Experience eliciting and documenting information from
diverse business area stakeholders and subject matter experts
- Excellent analytical, problem-solving and decision-making
skills; verbal and written communication skills; interpersonal and negotiation
skills
- A team player with a track record for meeting deadlines
Desirable Skills:
- Knowledge and experience with programming Internet-ready
applications
- Knowledge and experience in rapid application development
(RAD) methodologies
- Knowledge and understanding of Information Management
principles, concepts, policies and practices
- Experience with middleware and gateways
- Experience reviewing, analyzing, and modifying product
installation scripts including encoding, testing, debugging
- Ability to provide post-implementation support and resolve
any post-implementation technical issues
- Experience conducting design walkthrough sessions with
project team
- Knowledge and understanding of Accessibility for Ontarians
with Disability Act (AODA) and related regulations and standards
- Ability to provide user and system documentation as required
Additional Skills for Oracle Software Developer:
- Experience in conducting impact assessments on Oracle
E-Business application customizations and extensions.
- Strong conversion experience in Account Receivable
Collection modules
- Strong programming skills in Oracle database, PL/SQL, SQL,
XML, Unix shell scripts and Oracle Data Integrator
- Proved business knowledge of General Ledger, Accounts
Receivable, Collections, Accounts Payable and Inventory Modules of Oracle
E-Business
- Great knowledge of Oracle E-Business table structure related
to GL, AR, Collections, AP, INV and FND
- Strong knowledge of SQL tuning and using partition tables
- Demonstrated experience and understanding of data warehouse,
ETL methodologies and OBIEE
- Demonstrated work experience on Java and Oracle Application
Development Framework (ADF) will be a great asset
- Strong verbal and written communication skills and leadership
abilities to be able to oversee the quality assurance of the project from
technical perspective
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Experience
with Agile methodologies
- Experience
with Dynamics 365, Microsoft Power platform, and Azure solution design
- Working
knowledge of Dynamics interoperability, integration and capability with
other Microsoft cloud technologies
- Working
knowledge of both low code development and custom development on Dynamics
365
- Experience
with Dynamics CRM Customer Service Workspace, Agent experience profile,
Session templates, workstream, and routing.
- Experience
with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL,
DevOps, CI/CD Pipelines etc.
Skill Set Requirements:
Technical Skills:
- Experience
with Agile methodologies
- Experience
with Dynamics 365, Microsoft Power platform, and Azure solution design
- Working
knowledge of Dynamics interoperability, integration and capability with
other Microsoft cloud technologies
- Working
knowledge of both low code development and custom development on Dynamics
365
- Working
knowledge with Dataverse design and development
- Working
knowledge of development in Azure technologies
- Working
knowledge of .NET, C#, JavaScript
- Working
knowledge of DevOps, task boards, pipelines, etc.
Experience:
- Experience
with cloud platforms such as Azure, Dynamics 365, Power Platform
- Experience
with Dynamics CRM Customer Service Workspace, Agent experience profile,
Session templates, workstream, and routing.
- Experience
with custom. Web API development, ASP.NET. .Net Core, Entity Framework, Azure SQL,
DevOps, CI/CD Pipelines etc.
- Proficiency
in all cloud service models: SaaS, PaaS, and IaaS
- Certifications
in Dynamics 365 and Azure are preferred
- Experience
with Agile methodologies including using kanban/task boards
- Extensive
experience developing in Dynamics 365 Customer Service (case management,
Knowledge Management, Customer Service Workspace configuration), power
platform, power apps (Model-Driven App, Power Pages, Canvas App), Custom
PCF controls, development and Server-Side templating language Liquid.
- Experience
with both low code development and custom development on Dynamics 365
Communication Skills:
- Strong
communication skills to prepare documentation, including but not limited
to; reports, reviews, assessments
- Ability
to present ideas and suggestions clearly and effectively and in a user
friendly manner; maintain a high level of customer service to both
internal and external clients
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What you need to know about the Toronto Tech Scene
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