Responsibilities:
The Ministry is seeking the services of two (2) Senior
Business Analysts, Level 3 to work as part of the Project Management &
Program Delivery project team in collaboration with the core project team,
solution delivery vendor(s) and other stakeholders as required.
· Work in a hybrid agile
(e.g. combination of waterfall and agile methods: scrum, extreme programming
etc.) cross-functional team environment to provide leadership and guidance in
developing, implementing, and evaluating online user experience and content strategies.
· Developing product
design criteria, planning activities, business objectives, communication and
reporting protocols, implementing planning, product prioritization and phasing
strategies, issues management, quality assessment and transition requirements.
· Apply evidence-based,
agile approaches such as user analytics, interviews, research and testing to
continuously improve design choices.
· Ensure that current web
usability accessibility standards (e.g. WCAG 2.0 to WCAG 2.1 Level A and AA)
and best practices are adhered to for digital solutions.
· Work with the team and
solution delivery vendor(s) to visualize and design digital solutions to ensure
content and features are simple, user-friendly, and accessible.
· Assess user
characteristics, needs, goals, and opportunities, challenges and pain points.
· Lead the team in
defining and testing of usability requirements and metrics.
· Provide subject matter
expertise in the negotiation and development of user experience and content
standards and performance measures.
· Prioritize features
& manage the backlog - So the product team has a shared focus across
tactical design and development work.
· Decide when to ship
software - So customers can experience the benefits of the product as soon as
possible, and the product team can continue to gather valuable feedback about
how to iterate on the product.
· Support solution
delivery vendor(s) in design concepts and content strategy for digital
solutions.
· Conduct stakeholder
consultations to determine and assess business needs.
· Identify emerging
trends, assess and prioritize feature requests and changes from clients to
ensure solution meets user needs.
· Guide, coach, and
oversee the team in designing digital solutions, included but not limited to
content design and flow, wireframes, page templates and navigation, functional
specifications, and identifying opportunities for new functionality.
· Provide mentorship and
guidance to the team to determine potential opportunities for development of
digital solutions and assess the impact on users.
· Direct the team in
leading the development of content, structures and features e.g. user personas,
journey maps, tasks scenarios, wireframes, prototypes.
· Lead prototyping
activities for new solutions to demonstrate capabilities and ensuring that new
features meet best practices, standards and specifications (e.g. accessible,
reusable, simple, attractive, easy to use) before they are deployed.
· Provide technical and
specialized advice and guidance to clients on aspects such as usability,
accessibility, interactive and front-end design.
· Provide feedback to
clients on user experience through analysis of web analytics, visitor,
performance metrics and other tools.
· Contribute regular
project status reports outlining projects risks and mitigation strategies, make
recommendations to facilitate decision making.
· Prepare slide decks to
present options and recommendations on solution design.
· Lead and conduct
multiple concurrent research, content design and strategies to meet the needs
of users.
· Visualize and provide
strategic oversight across digital solutions, and ensure content and features
are simple, user-friendly, and accessible.
· Work the team to
translate concepts into user flows, wireframes, mock-ups, user journeys and
prototypes that lead to intuitive user experiences.
· Work with the team to
facilitate the client’s product vision by researching, conceiving, sketching,
prototyping and user-testing experiences for digital products.
· Identify solution
design limitations and advise on elegant solutions.
· Provide advice on
strategic design and user-experience decisions related to solution functions
and features.
· Take a user-centered
design approach and rapidly test and iterate designs.
· Collaborate with team
members, solution delivery vendor(s) and other stakeholders.
· Ask smart questions,
take risks and champion new ideas.
· Identify and
troubleshoot user experience limitations (e.g. responsiveness).
· Lead conducting of
layout adjustments based on user feedback.
· Ensure project
timelines are met and issues are identified and managed promptly.
Technical Skills Requirements:
· Significant experience
designing online user experiences for complex digital solutions.
· Proficient with
industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator,
Balsamiq, InVision).
· Experience in applying
content layout and typography design principles and techniques for a mobile
first or responsive web design.
· Familiar with how to
design information architectures and taxonomies, and how they relate to
navigational design elements.
· Knowledge and
experience in usability and user-experience principles, methodologies and
techniques, including interdependencies of user interface and navigation
design, accessibility, information architecture, graphic design and
user-interface design.
· Knowledge and
experience in current web usability and accessibility standards (e.g. WCAG 2.0
to WCAG 2.1 Level A & AA) and best practices.
· Knowledge of Ontario digital government standards - refer to https://www.ontario.ca/page/digital-service-standard.
People Skills:
· Can work effectively
independently and in a team environment.
· Strong communication,
interpersonal, collaboration, and negotiation skills to work seamlessly in an
agile cross-functional team, with clients, solution delivery vendor(s) and
other stakeholders.
· Excellent facilitation,
presentation, time-management and problem-solving skills.
· Able to build strong
and trusting relationships while liaising effectively with internal and
external stakeholders and solution delivery vendor(s).
· Strong leadership
skills to provide advice and guidance on all aspects of user experience and
design, assessing user characteristics, needs, goals, and opportunities.
Analytical and Problem-Solving
Skills:
· Knowledgeable in design
thinking, have a user-centric mindset and attention to detail.
· Creative, analytical
approach and strong understanding of interaction design principles.
· Able to resolve issues
in a timely manner, provide options and recommendations.
· Thrive on feedback and
comfortable transforming ideas generated through user research and analysis to
create elegant, effective designs for diverse audiences
· Understand business
metrics and able to translate business goals and objectives into digital
experiences.
· Able to prioritize
change requests from clients and guide the team in determining how best to
address them.
· Strong research skills
to perform industry research, provide options and make recommendations for
solution improvements.
Specific Deliverables:
Deliverables expected to be produced could include (but are
not limited to):
· Product vision and road
map (now, near, and future timeline)
· Product strategy:
target audience (end-users), problems you’re trying to solve, value
propositions
· User epics, stories and
themes / Product backlog and sprint plans
- Data
requirements / models (conceptual / logical)
- Functional
and Non-functional requirements
- Test
plan/strategies, test cases
· Customer discovery
insights through end-user research activities
· Product features and
functions through product management backlog and the authoring of user stories
with the business product owner
· Product key performance
Indicators (KPIs) or success criteria including a metrics dashboard
· Product decision and
direction rationales
· Product wins (success
stories)
· Continuous shipping of
product features to improve upon the minimal viable product produced by the
product team through user-centred design processes and agile (scrum) delivery
methodologies
· Product risk mitigation
strategies
· Communications to
senior management level including executive summaries, and product status
updates as required.
Support to Development and Test teams in following areas
(but are not limited to):
· Building and testing
support to development team
· Reviewing test
strategy, test plan and cases
· Management of defect
logs
· Testing Applications
· Supporting end-user
inquiries
· Defining the
integration test plan
· Defining the user
acceptance test plan
· Identification and
resolution of problems/issues
· Document and manage
risks and liaise with other project teams to coordinate project
interdependencies.
· Documentation of all
artefacts in a shared project library.
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Significant experience designing online user experiences for
complex digital solutions.
- Ability to delivery on a product with a balanced team
(product owner, user experience designers, developers) utilizing Agile (SCRUM)
delivery methodologies. Scrum master experience is preferred.
- Basic Knowledge in Microsoft Azure cloud platform
- Knowledge of online collaboration tools such as MIRO,
Atlassian Confluence and Trello, Microsoft Office 365, Google Drive, Zoom,
Slack and Microsoft Teams
- Knowledge of Backlog Management tools such as JIRA, Azure
DevOps, Pivotal Tracker
- 6+ years of experience in BA
Skill Set Requirements:
Technical Skills:
· Significant experience
designing online user experiences for complex digital solutions.
· Ability to delivery on
a product with a balanced team (product owner, user experience designers,
developers) utilizing Agile (SCRUM) delivery methodologies. Scrum master
experience is preferred.
· Proficient with
industry standard design tools (e.g. Photoshop, Adobe InDesign, Illustrator,
Balsamiq, InVision).
· Basic Knowledge in
Microsoft Azure cloud platform
· Knowledge of online
collaboration tools such as MIRO, Atlassian Confluence and Trello, Microsoft
Office 365, Google Drive, Zoom, Slack and Microsoft Teams
· Knowledge of Backlog
Management tools such as JIRA, Azure DevOps, Pivotal Tracker
· Experience in applying
content layout and typography design principles and techniques for a mobile
first or responsive web design.
· Familiar with how to
design information architectures and taxonomies, and how they relate to
navigational design elements.
· Knowledge and
experience in current web usability and accessibility standards (e.g.WCAG 2.0
WCAG 2.1 Level A & AA) and best practices.
· Knowledge and
experience in usability and user-experience principles, methodologies and
techniques, including interdependencies of user interface and navigation
design, accessibility, information architecture, graphic design and
user-interface design.
· Knowledge of Ontario digital government standards - refer to https://www.ontario.ca/page/digital-service-standard.
People Skills:
· Can work effectively
independently and in a team environment.
· Strong communication,
interpersonal, collaboration, and negotiation skills to work seamlessly in an
agile cross-functional team, with clients, solution delivery vendor(s) and
other stakeholders.
· Excellent facilitation,
presentation, time-management and problem-solving skills.
· Able to build strong
and trusting relationships while liaising effectively with internal and
external stakeholders and solution delivery vendor(s).
· Strong leadership
skills to provide advice and guidance on all aspects of user experience and
design, assessing user characteristics, needs, goals, and opportunities.
Analytical and Problem-Solving Skills:
· Knowledgeable in design
thinking, have a user-centric mindset and attention to detail.
· Creative, analytical
approach and strong understanding of interaction design principles.
· Able to resolve issues
in a timely manner, provide options and recommendations.
· Thrive on feedback and
comfortable transforming ideas generated through user research and analysis to
create elegant, effective designs for diverse audiences.
· Understand business
metrics and able to translate business goals and objectives into digital
experiences.
· Able to prioritize
change requests from clients and guide the team in determining how best to
address them.
· Strong research skills
to perform industry research, provide options and make recommendations for
solution improvements.
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