Design and iterate user-centered interfaces and service experiences for web and mobile. Lead UX research, workshops, journey maps, wireframes, prototypes, and usability testing to ensure accessible, intuitive products aligned with stakeholder needs.
Responsibilities:
- Create effective, user friendly and visually appealing
interfaces.
- Design the overall functionality of the product in order to
ensure a great user experience, iterate upon it in accordance with
user-testing.
- Design user interfaces
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Excellent understanding of user research methods and their
application in service design.
- Strong proficiency in service design tools and techniques
(e.g., journey mapping, service blueprinting, personas).
- Expertise in creating and interpreting customer journey maps
and service blueprints to visualize service interactions.
nice to have:
- Certification in Design Thinking, Lean Six Sigma, or similar
methodologies.
Skill Set Requirements:
General Skills:
- Relevant
experience creating GUI designs based on user interaction and performance
- Experience
as a UX designer, interactive designer, UI designer, or similar role,
designing for web and mobile applications
- ability
to define and lead UX projects and design workshops and alignment sessions
with stakeholder, business users
- Managing
end-to-end user research from recruiting to synthesis.
- Proficiency
with design and prototyping tools
- Thorough
understanding of the limitations and appropriate use of web development
technologies
- Experience
in designing online programs with emphasis in the emotional aspects of
human experience
- Experience
conceiving and conducting user research, interviews and surveys, and
translating them into sitemaps, user flows, user journey maps, wireframes,
mockups and prototypes that lead to intuitive user experiences
- Experience
designing the overall functionality of the product, and in order to ensure
a great user experience, iterate upon it in accordance with user-testing
- Experience
designing and delivering wireframes, user stories, user flows, user
journeys, mockups and prototypes optimized for a wide range of devices and
interfaces
- Experience
facilitating the client’s product vision by researching, conceiving,
sketching, prototyping and user-testing experiences for digital products
and optimized for a wide range of devices and interfaces
- Experience
identifying design problems and devising elegant solutions
- Experience
making strategic design and user-experience decisions related to core, and
new, functions and features
- Experience
gathering user feedback to configure existing interfaces
- A
team player with a track record for meeting deadlines, managing competing
priorities and client relationship management experience
- Experience
with Figma, Canvas and similar tools
Communications Skills:
- Demonstrated
ability to prepare clear, concise, and comprehensive documentation,
including reports, reviews, and assessments.
- Skilled
in conveying design concepts and development processes in a clear,
understandable manner to diverse stakeholders.
- Demonstrated
effectiveness in working closely with cross-functional teams, including
developers, QA specialists, and business stakeholders, to achieve common
project goals.
- Demonstrated
experience within a collaborative team working at different levels.
Desirable Skills:
- Knowledge
of accessability testing
- Ability
to work with Ontario Design system
- Knowledge
of digital service standard.
- Experience
with complex design challenges, especially in dealing with legacy systems
and nuanced stakeholder/approval relationships
- Proficient
in designing with accessibility in mind, and meeting WCAG 2.1 AA
requirements
Prior Public Service/OPS experience
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