Develop, configure, integrate, test, and troubleshoot Oracle Siebel CRM applications. Translate technical specifications into tested software, support Siebel integrations with Adobe AEM and J2EE, develop reports using OBIEE and Power BI, and work with HTML5, CSS, jQuery, and JavaScript. The role also involves documentation, stakeholder collaboration, design reviews, post-implementation support, and resolving technical issues across the software development lifecycle.
Responsibilities:
- Required
to translate technical systems specifications into working, tested CRM
applications. This includes developing detailed programming
specifications, writing and/or generating code, compiling data-driven
programs, maintaining, and conducting unit tests.
- Resolves
and troubleshoots technical problems which arise during the use and
operation of software packages, including tec
General Skills:
- Experience
in programming and analysis; specialized CRM software package support at
the specified experience level Ability to collaborate with IT
Professionals throughout the Software Development Life Cycle Experience in
structured methodologies for the development, design, implementation and
maintenance of applications
- Experience
in design, code, test, debug and document applications
- Experience
in the use of object and/or third generation language development tools
- Experience
in one or more programming languages
- Experience
in application design, latest design patters, deployment and
troubleshooting
- Experience
with relational and hierarchical database technologies
- Experience
in the use of information retrieval packages using query languages
- Experience
with one or more communications protocols
- Experience
in structured methodologies for the design, development, implementation
and maintenance of applications
- Experience
eliciting and documenting information from diverse business area
stakeholders and subject matter experts
- Excellent
analytical, problem-solving and decision-making skills; verbal and written
communication skills; interpersonal and negotiation skills
- A
team player with a track record for meeting deadlines CRM Software
Development Skills
- Knowledge
and experience with specific CRM software and anticipated future releases
high availability solution design and implementation
- Knowledge
and experience with specific CRM enterprise architecture methodologies,
design standards and tools
- Experience
with middleware and gateways
- Expertise
in specific tools for CRM software development
Desirable Skills:
- Knowledge
and experience with programming Internet-ready applications
- Knowledge
and experience in rapid application development (RAD) methodologies
- Knowledge
and understanding of Information Management principles, concepts, policies
and practices
- Experience
with middleware and gateways
- Experience
reviewing, analyzing, and modifying product installation scripts including
encoding, testing, debugging
- Ability
to provide post-implementation support and resolve any post-implementation
technical issues
- Experience
conducting design walkthrough sessions with project team
- Knowledge
and understanding of Accessibility for Ontarians with Disability Act
(AODA) and related regulations and standards
- Ability
to provide user and system documentation as required
Requirements
Experience and Skill Set Requirements:
Must Haves:
- Oracle Siebel CRM testing experience is a must
- 5+ years of experience with Siebel technical configuration /
development / integration
- 3+ year of development and testing experience of Siebel
integration with Adobe AEM , J2EE and etc
- Experience with Siebel IP18 or later versions with a focus
on configuring / developing / testing
- Experience in HTML 5, Cascading Style Sheet, JQuery and
JavaScript
- Experience in OBIEE and PowerBI report development and
testing.
Nice to have:
- Experience with Siebel modules such as Public Sector CRM,
Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign
Management, Marketing, Resource Manager, and Public Sector eService would be an
asset
- Experience with Transfer Payments would be an asset.
Skill Set Requirements:
Siebel Development Skills:
- Oracle Siebel CRM testing experience is a must
- 5+ years of experience with Siebel technical configuration /
development / integration
- 3+ year of development and testing experience of Siebel
integration with Adobe AEM , J2EE and etc
- Experience with Siebel IP18 or later versions with a focus
on configuring / developing / testing
- Experience with Siebel Tools Software and editing Siebel Web
Templates.
- Experience in using Siebel Open UI specific classes and
Methods.
- Experience working on Siebel Test Automation is an asset
Report Development Skills:
- Experience in HTML 5, Cascading Style Sheet, JQuery and
JavaScript
- Experience in OBIEE and PowerBI report development and
testing
- Working knowledge of Open UI Concepts-PM, PR, Manifest File
and Mapping files
Soft Skills:
- Strong communication skills; both written and verbal
- Ability to develop and present new ideas and conceptualize
new approaches and solutions
- Excellent interpersonal relations and demonstrated ability
to work with others effectively in teams
- Demonstrated ability to work with functional and technical
teams Demonstrated ability to participate in a large teams and work closely
with other individual team members
- Proven analytical skills and systematic problem solving
- Strong ability to work under pressure, work with aggressive
time lines, and be adaptive to change
- Displays problem solving and analytical skills, using them
to resolve technical problems
Public Sector Experience:
- Experience with Siebel modules such as Public Sector CRM,
Contracts, Lead, Management, Partner, Public Sector Partner Portal, Campaign
Management, Marketing, Resource Manager, and Public Sector eService would be an
asset
- Experience with Transfer Payments would be an asset.
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