RQ10946 - Business Analyst - Senior

Scope:

• The Business Analyst supports the delivery of assigned enhancements of the Office of the Public Guardian and Trustee (OPGT) Modernization program, including functionality intentionally sequenced beyond the Minimum Viable Product (MVP).
  
• The role bridges business requirements, solution configuration, and validation activities, working closely with business stakeholders and subject matter experts to elicit, analyze, and refine business and functional requirements. Strong communication and interpersonal skills are critical to success, as the Business Analyst must build effective working relationships, facilitate discussions, and ensure business needs are accurately understood, documented, and clearly articulated.
  
• The Business Analyst translates business needs into clear, prioritized user stories and acceptance criteria and plays a key role in validating that implemented solutions meet business expectations. This includes active participation in testing and quality assurance activities from a business validation perspective, such as supporting system, integration, and user acceptance testing (UAT), validating test outcomes against documented requirements and acceptance criteria, and confirming business readiness for solution sign‑off and deployment.
  
• The Business Analyst collaborates closely with Solution Architects, Developers, testing teams, and business users throughout the delivery lifecycle, from requirements definition through testing, deployment, and transition to operations. Familiarity with Microsoft Dynamics 365 Finance & Operations (F&O) is considered desirable, particularly where business processes or solution components interact with financial or accounting functions.
  

Assignment Deliverables:

The Business Analyst will be responsible for delivering the following outputs in support of assigned enhancements of the OPGT Modernization program:

Business and Functional Requirements:

• Elicit, analyze, and document business and functional requirements in collaboration with business stakeholders and subject matter experts.
  
• Develop clear, prioritized user stories and business led acceptance criteria aligned with approved scope and business objectives.
  

Functional Design and Configuration Support:

• Provide functional guidance for Microsoft Dynamics 365 Customer Engagement (CE) and Finance & Operations (F&O) configuration, customization, workflows, forms, dashboards, reports, and integrations.
  
• Participate in functional and technical design reviews to ensure alignment with business requirements and industry accepted best practices.
  

Testing and Validation Artifacts (Business QA Ownership):

• Develop and document testing artifacts, including business test scenarios, test cases, and validation results.
  
• Support system integration testing (SIT), user acceptance testing (UAT), regression testing, and deployment readiness activities from a business validation perspective.
  
• Verify configured workflows, dashboards, forms, reports, and interfaces against documented business requirements and acceptance criteria.
  
• Validate test outcomes and confirm readiness for business sign off prior to deployment.
  

Defect and Issue Management:

• Support defect identification, analysis, and business validation during testing and deployment phases.
  
• Assess business impact and collaborate with the Project Manager and delivery teams to escalate high impact issues as required.
  

Operational Readiness and Knowledge Transfer:

• Support deployment readiness, transition activities, documentation, and knowledge transfer to enable adoption and sustainable operations beyond the initial MVP release.
  

Experience and Skill Set Requirements:

Must Haves:

• 8–10+ years of experience as a Business Analyst, with significant experience supporting testing and validation activities in enterprise IT initiatives.
  
• Proven experience working with Microsoft Dynamics 365 Customer Engagement (CE) and/or Finance & Operations (F&O) in enterprise solution environments.
  
• Experience supporting large‑scale system implementations or modernization programs, including post‑go‑live enhancement phases.
  
• Experience working in structured governance environments, including formal testing, validation, and business approval processes.
  
• Strong analytical, documentation, and communication skills, with demonstrated ability to validate solutions against business requirements and acceptance criteria.
  

Nice to Have:

• Relevant Microsoft Dynamics 365 certification (e.g., Finance Functional Consultant Associate or equivalent) is considered an asset.
  

Skill Set Requirements:

Mandatory Requirements

• 8–10+ years of experience as a Business Analyst, with significant experience supporting testing and validation activities in enterprise IT initiatives.
  
• Proven experience working with Microsoft Dynamics 365 Customer Engagement (CE) and/or Finance & Operations (F&O) in enterprise solution environments.
  
• Experience supporting large‑scale system implementations or modernization programs, including post‑go‑live enhancement phases.
  
• Experience working in structured governance environments, including formal testing, validation, and business approval processes.
  
• Strong analytical, documentation, and communication skills, with demonstrated ability to validate solutions against business requirements and acceptance criteria.
  
• Relevant Microsoft Dynamics 365 certification (e.g., Finance Functional Consultant Associate or equivalent) is considered an asset.
  

Desired Skills and Experience:

The ideal candidate will demonstrate strong functional, analytical, and testing expertise within enterprise ERP and CRM environments:

Dynamics 365 Functional Expertise:

• Strong hands‑on experience with Microsoft Dynamics 365 Customer Engagement (CE), with working knowledge of Finance & Operations (F&O).
  
• Knowledge of Dynamics 365 configuration capabilities, including workflows, dashboards, forms, views, reports, and integrations.
  

Business Analysis and Testing (Business QA Focus):

• Strong experience eliciting, analyzing, and documenting business and functional requirements.
  
• Solid understanding of quality assurance concepts, testing methodologies, and business validation processes for ERP and CRM solutions.
  
• Experience developing business test scenarios and test cases, and supporting system integration testing (SIT), user acceptance testing (UAT), and regression testing to validate alignment with requirements and acceptance criteria.
  

Tools and Delivery Practices:

• Experience using tools such as Azure DevOps for requirements, test case, and defect management.
  
• Familiarity with both automated and manual testing approaches from a business validation perspective.
  
• Understanding of agile, iterative, or SDLC‑based delivery methodologies.
  

Communication and Collaboration:

• Strong analytical, problem‑solving, and communication skills.
  
• Ability to explain complex functional and technical concepts clearly to non‑technical stakeholders.
  
• Demonstrated experience working collaboratively with internal teams, business stakeholders, and vendors across the delivery lifecycle.
  

Business & Functional Requirements Analysis:

Demonstrated experience leading and supporting business and functional requirements analysis within enterprise IT initiatives, including:

• Eliciting, analyzing, and documenting business and functional requirements in collaboration with business stakeholders and subject matter experts.
  
• Translating business needs into clear, structured requirements artifacts, such as:
  
• business requirements documents
  
• functional requirements
  
• user stories and supporting documentation
  
• Developing prioritized user stories and business‑led acceptance criteria that are traceable to approved scope and business objectives.
  
• Facilitating requirements gathering workshops, working sessions, or interviews to ensure business needs are accurately understood, validated, and agreed upon.
  
• Ensuring requirements are complete, unambiguous, and testable, enabling downstream solution design, configuration, and validation activities.
  
• Managing requirements across iterative or enhancement‑driven delivery approaches, including incorporating feedback and changes during post‑MVP solution evolution.
  

Testing, Validation & Business QA Ownership:

Demonstrated experience owning and supporting business‑led testing and validation activities within enterprise IT initiatives, including:

• Developing and documenting business test scenarios and test cases aligned with business requirements, functional specifications, and acceptance criteria.
  
• Supporting system integration testing (SIT), user acceptance testing (UAT), and regression testing from a business validation perspective.
  
• Validating test outcomes against documented requirements and acceptance criteria, confirming that solutions meet business expectations.
  
• Reviewing, analyzing, and business‑validating defects, including:
  
• confirming expected vs actual behavior
  
• assessing business impact
  
• collaborating with delivery teams to support resolution
  
• Supporting deployment readiness activities, including confirming business readiness for go‑live or release.
  
• Demonstrated experience confirming readiness for business sign‑off prior to deployment, based on test results and validated outcomes.
  
• Experience participating in testing and validation activities within structured governance or approval frameworks.
  

Dynamics 365 Functional & Configuration Expertise:

Demonstrated experience applying functional knowledge of Microsoft Dynamics 365 solutions to support requirements definition, solution validation, and business process alignment, including:

• Strong hands‑on experience with Microsoft Dynamics 365 Customer Engagement (CE) from a functional user and configuration perspective.
  
• Working knowledge of Dynamics 365 Finance & Operations (F&O) concepts, particularly where business processes, financial activities, or accounting functions interact with CRM functionality.
  
• Functional understanding of Dynamics 365 configuration capabilities, such as:
  
• workflows and business process flows
  
• forms, views, dashboards, and reports
  
• security roles and access considerations
  
• integrations and data interactions
  
• Experience providing functional guidance to delivery teams by:
  
• clarifying expected system behavior
  
• validating configuration against business requirements
  
• supporting functional and technical design reviews
  
• Ability to assess whether configured workflows, interfaces, and system behaviors accurately support documented business processes and requirements.
  
• Experience supporting business users by explaining system functionality and helping confirm that configured solutions align with operational needs.
  

Delivery Collaboration, Governance & Communication:

Demonstrated experience working effectively within structured enterprise delivery and governance environments, including:

• Experience collaborating closely with cross‑functional delivery teams, such as:
  
• Solution Architects
  
• Developers
  
• Testers / QA teams
  
• Project Managers and vendors
  
• Experience working within formal delivery or governance frameworks, including:
  
• defined approval and sign‑off processes
  
• structured testing and validation checkpoints
  
• controlled change or defect‑management processes
  
• Ability to communicate business and functional requirements clearly to both technical and non‑technical stakeholders.
  
• Demonstrated experience facilitating discussions, workshops, or working sessions to support decision‑making, issue resolution, or requirement clarification.
  
• Experience producing and maintaining clear, concise documentation to support delivery transparency, business understanding, and operational readiness.
  
• Ability to work effectively in complex stakeholder environments, building trust and alignment across business and technical groups.