RQ10555 - Solutions Designer - CRM - Senior

Responsibilities

• Undertakes the design of hosting technology solutions based on the client’s service specifications, standards, policies, best practices and cost models, in order to meet client CRM application business requirement and project/initiative deliverables.
  

General Skills:

• 10+ years knowledge of CRM applications, operating systems, environments, database technologies, programming languages and communication protocols.
  
• Knowledge of related best practices, OPS directory/messaging standards, standard facilities architecture management, facility service delivery processes, infrastructures policies, procedures and direction, cost models and procurement processes,
  
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Knowledge of leading edge technologies design criteria, security and recovery procedures, preparation of technical specifications for installation, testing and performance of integrated, multi-services systems; assess performance and capacity of existing system making recommendations for improving performance and develop technical documentation.
  
• Experience planning, migrating, implementing and sustaining large complex system development projects
  
• Knowledge of technology developments, trends and new products to evaluated application to client short and long term technology requirements.
  
• Basic knowledge of project management methodology (e.g. PMBOK), analytical tools and processes.
  
• Conceptual and analytical skills to assess and evaluate client needs and c o n d u c t cost/benefit analyses for new technology requirements in planning and designing solutions.
  
• Experience designing and developing large, complex, CRM applications
  
• Experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
  
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
  
• A team player with a track record for meeting deadlines
  

Experience and Skill Set Requirements:

Must Haves:

• 10+ years of proven experience designing and developing large, complex Sibel CRM solutions that meet defined business requirements and project deliverables.
  
• 10+ years experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
  
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
  
• A team player with a track record for meeting deadlines
  

Skill Set Requirements:

Solutions Designer – CRM Experience:

• 10+ years of proven experience designing and developing large, complex Sibel CRM solutions that meet defined business requirements and project deliverables.
  
• Demonstrated experience undertaking end‑to‑end solution design based on client service specifications, architectural standards, policies, best practices, and cost models.
  
• Experience gathering and analyzing client business requirements, I&IT mandates, strategic plans, environments, and technology standards.
  
• Experience planning, migrating, implementing, and sustaining large, complex CRM system development initiatives.
  
• Hands-on experience assessing existing CRM systems, including performance, capacity, and scalability, and determining feasibility for enhancement, expansion, or replacement.
  
• Experience supporting multi‑service, integrated CRM environments, ensuring alignment with organizational and client needs.
  
• Track record of meeting deadlines and contributing effectively to cross‑functional and project-based teams.
  

Technical Skills:

• Strong knowledge of CRM platforms and applications, including supporting operating systems and deployment environments.
  
• Working knowledge of database technologies, programming languages, and communication protocols relevant to CRM solutions.
  
• Knowledge of infrastructure architecture, OPS directory and messaging standards, and facility service delivery processes.
  
• Solid understanding of security, backup, recovery, and high‑availability design principles for enterprise CRM systems.
  
• Experience preparing technical specifications for system installation, integration, testing, and performance validation.
  
• Ability to assess system performance and capacity, recommend improvements, and design scalable solutions.
  
• Awareness of emerging technologies, trends, and products, with the ability to assess their applicability to short‑ and long‑term CRM strategy.
  
• Familiarity with cost models, procurement processes, and vendor engagement considerations within solution design.
  

Methodologies, Documentation & Soft Skills:

• Working knowledge of project management methodologies (e.g., PMBOK) and the ability to contribute effectively within structured project environments.
  
• Strong analytical and conceptual thinking skills, including the ability to conduct cost‑benefit analyses and evaluate technology investment options.
  
• Experience creating and maintaining comprehensive technical documentation, including architectural designs, specifications, and solution blueprints.
  
• Ability to clearly articulate solution designs and trade‑offs to both technical and non‑technical stakeholders.
  
• Excellent verbal and written communication skills, including presentation and design review facilitation.
  
• Strong problem‑solving and decision‑making abilities, applied to complex CRM and enterprise architecture challenges.
  
• Effective interpersonal, negotiation, and collaboration skills, with a proven ability to work in team-based environments.
  
• Reliable, deadline‑driven professional with a strong sense of accountability and ownership.
  

Must Haves:

• 10+ years of proven experience designing and developing large, complex Sibel CRM solutions that meet defined business requirements and project deliverables.
  
• 10+ years experience with systems evaluation to assess conditions, technical performance and capacity of existing systems and determine need and feasibility of expansion, renovation or replacement.
  
• Ability to gather client business requirements; corporate I&IT information mandates, client information technology strategic plans, environment and standards
  
• Ability to participate in the development of solutions and provide advice on short/long term CRM solution service development activities.
  
• Excellent analytical, problem-solving and decision-making skills, verbal and written communication skills, interpersonal skills and negotiation skills, teamwork skills
  
• A team player with a track record for meeting deadlines