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S M Software Solutions Inc

RQ09190 - UX Designer - Senior

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In-Office
Toronto, ON
In-Office
Toronto, ON

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Job Title: RQ09190 - UX Designer - Senior
Client: Ministry of Public and Business Service Delivery (former MGCS)
Work Location: 222 Jarvis, Toronto, Ontario, Hybrid
Estimated Start Date: 2025-05-01
Estimated End Date: 2026-03-31
#Business Days: 254.00
Extension: 127.00
Hours per day or Week: 7.25 hours per day
Security Level: No Clearance Required
Must haves
  • Content design specialization
  • Experience with OPS design standards and systems including enterprise product such as CXP
  • Figma experience
  • Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
Description
Responsibilities:
Create effective, user friendly and visually appealing interfaces. Design the overall functionality of the product in order to ensure a great user experience, iterate upon it in accordance with user-testing.
Experience and Skill Set Requirements
User-centered Content Design (30%)
  • Experience designing content to meet user needs and make complex, technical language and process simple to understand
  • Ability to discern the right information in the right format for what users need
  • Robust experience in writing, editing, and publishing digital content
  • Experience in using content management systems, and content production processes to publish content
  • Ability to write in plain, clear language that conveys understandable and accessible information
  • Expertise with content analysis, auditing, and copyediting pre-written content to align with user needs and relevant best practices
  • Possess a designer’s ‘toolkit’ of methods and approaches to deal with various content design challenges that may occur at various stages of a product’s development
  • Understanding of government accessibility requirements and design content with consideration for common assistive technologies, such as screenreaders
  • Ability to use data, research, and evidence to review and evaluate content and iteratively improve content design
  • Consistently and effectively apply content standards and style guidelines to your work
  • Understand content lifecycle management and can advocate for it amongst complex groups of product/service stakeholders
  • Ability to contribute to content strategies and policies, including creating content patterns or standards
  • Ability to produce content concepts and prototyping through a variety of methods - from paper sketches to clickable prototypes
  • Ability to UX and Service designers with collaborative research and product design activities, such as user interviews or usability testing
  • Practice ego-free design: be open to giving and receiving feedback, collaborating with and supporting other designers
  • Utilize pragmatic, thoughtful design approaches; think critically about what value design activities are bringing to a project, and strategize approach based on organizational need rather than following “textbook” solutions
Communications (20%)
  • Strong communication skills to prepare research documentation, including but not limited to; reports, reviews, assessments
  • Ability to present ideas and suggestions clearly and effectively and in a user-friendly manner; maintain a high level of customer service to both internal and external clients
  • Ability to communicate content design concepts and prototypes in clear and understandable manner
  • Ability to communicate with technical experts and business subject matter experts to elicit key information relevant to user experience, service design, and content design
  • High emotional intelligence skills, with ability to discern between various stakeholders’ interests and find reasonable compromises through consensus building
  • Strong mentoring and coaching abilities; ability to convey content design concepts and methods to team members and stakeholders outside of design professions
Agile Product Development (15%)
  • Experience working in an agile, sprint-based development environment
  • Understanding and working knowledge of iterative product development cycles (Discovery, Agile, Beta, Live)
  • Experience collaborating and sharing design tasks with multiple designers on complex product deliveries
  • Ability to conceptualize design tasks as part of greater product development team; understand the impacts design deliverables have on other aspects of product delivery
  • Adaptable, reflective, and responsive to feedback on both delivered work and delivery process
Experience (15%)
  • Experience with medium-to-large sized product development / service design projects
  • Experience dealing with designing content for services and products that deal with large organizational complexity
  • Experience with leading strategy and execution on content design
  • Experience with Figma user interface design software
  • Experience designing interfaces with a design system
  • Experience conducting content audits
  • Experience creating content within organizational content standards and style guidelines
  • Experience preparing documentation that can be used by professional translators to convert content into other languages

S M Software Solutions Inc Toronto, Ontario, CAN Office

25 Wandering Trail, , Toronto, Ontario, Canada, M1X 1K4

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