RQ00805 - Program Manager - Senior

The Patient Access & Navigation Services team is tasked with the digital planning and implementation of provincial strategic clinical projects. These are often complex multi-year endeavors that require senior resource oversight to coordinate stakeholders and project activities. The Senior Program Managers, under the Director of the Consumer Access and Client Integrations team, take on strategic projects, such as the provincial Primary Care Program where they will work on:

• Arranging oversight meetings
  
• Program Performance Monitoring
  
• Promotion of Strategic Partnerships between stakeholders of the Programs
  

Responsibilities:

The Senior Program Manager will lead and support various EHR Modernization initiatives, including management of activities, issues, risks and service change requests to ensure successful and on-time deployment.

• Work with internal stakeholders to report project progress and for budgeting oversight, tracking and reporting 
  
• Define, implement and operate the program governance 
  
• Establish/Manage relationships with Agency's product owners  
  
• Establish/Manage relationships with Canada Health Infoway 
  
• Engage with Legal, Privacy and Security authorities to evaluate program responsibilities 
  

Desired Skills:

• College/University undergraduate degree in Health, Computer Science, Engineering, Business or related discipline from a recognized institution or equivalent experience
  
• Professional certifications: Project Management Professional; Knowledge and understanding of Project Management’s Institute’s Project Management Body of Knowledge and/or Lean Six Sigma
  
• Demonstrated project management software skills and experience e.g. MS Project, MS Teams etc. 
  
• Knowledge of Ontario’s healthcare landscape including the Electronic Health Record, EMR Systems (TELUS Health, WELL EMR, and Accuro), Provincial Digital Services, Hospital Information Systems (Epic, Meditech and Cerner) and other Healthcare Information Systems used throughout the province 
  
• Experience with health system business implementation and deployment projects
  
• Proven track record working with multidisciplinary teams 
  
• Experience in liaising with customers/stakeholders where customer service was a key focus to responding to queries, issues/risk management, etc. 
  
• Relationship building, facilitation and influencing skills to successfully partner with internal and external stakeholders 
  
• Ability to readily identify, assess and mitigate implementation and adoption issues 
  
• Knowledge of change management, business process integration, and/or evaluation/quality improvement, preferably in the health sector 
  
• Experience operating in highly political environments and across various organizational cultures 
  
• Working knowledge of privacy policies and legislative processes – Health Protection and Promotion Act (HPPA), Freedom of Information and Protection of Privacy Act (FIPPA) and Personal Health Information Protection Act (PHIPA) and associated Health Information Custodian (HIC) requirements would be an asset 
  

Required Skills:

• 7 to 10 years’ experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.
  
• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management) 
  
• Excellent Leadership, Team Building, and Communication skills, including experience with presenting to C-suite and Executive Leadership Groups across the health sector
  
• Strong stakeholder management, vendor relations, planning and resource management skills 
  
• Time Management, with the ability to manage tight deadlines and prioritize multiple projects 
  
• Collaboration, coordinating tasks, and ensuring that everybody works together effectively, this also involves conflict resolution 
  
• Demonstrated experience leading and overseeing program strategy development from inception through to project close-out
  
• Demonstrated ability to develop successful relationship and build agreement with high-level internal and external stakeholders
  
• Demonstrated experience understanding and articulating executive expectations and translating into program deliverables
  
• Experience developing budgets based on multiple funding channels and cross-organization dependencies
  
• Demonstrated experience with privacy and security requirements of software development and integrations in a healthcare or clinical context.
  

Required Experience:

• Experience working with healthcare professionals in the field
  
• Knowledge and experience with Electronic Medical Records systems 
  
• Experience with the provincial Electronic Health Record and its assets like OLIS, DHDR, & acCDR
  
• Knowledge of clinical workflows and associated business processes
  
• Experience managing programs with complex governance structures, funding streams and many stakeholders
  
• Demonstrated excellent time management, with the ability to manage tight deadlines and prioritize multiple projects
  
• 7 to 10 years’ experience program/project managing electronic health-related projects and the complex relationships
  

Deliverables include, but are not limited to:

The Senior Program Manager will be required to work with the appropriate teams to provide: 

• Organizing program and activities 
  
• Creating and managing short- and long-term goals 
  
• Developing a budget and operating plan for the program
  
• Developing an evaluation method to assess program strengths and identify areas for improvement
  
• Managing a team with a diverse array of talents and responsibilities. 
  
• Client Engagement and Client Management, including but not limited to health care organizations and technology providers 
  
• Manage Program Go-live schedules
  
• Manage Project Risk/Issue Management 
  
• Implementing and managing changes and interventions to ensure project goals are achieved. 
  

Must Haves:

• LinkedIn URL on resume
  
• Experience working with healthcare professionals in the field
  
• Knowledge and experience with Electronic Medical Records systems
  
• 7 to 10 years’ experience project managing digital health projects, ideally with experience deploying clinical software systems, including health information systems, electronic medical records, eReferral solutions and patient portals.
  
• Experience with and knowledge of Project Management concepts (e.g. project goals, risk, scope, participant roles, planning, quality management, risk management and change management) 
  
• Experience developing budgets based on multiple funding channels and cross-organization dependencies