Supports ONE ID operational activities, including client support, onboarding, incidents, escalations, and IAM processes. Coordinates communication and adoption initiatives, validates client health, tests new features, documents processes, and contributes to process improvements. The role requires strong analytical, organizational, communication, customer service, data integrity, and business process execution skills within IT or digital health environments.
The ONE ID Business Support team seeks to procure 1 Business
Analyst. ONE ID is foundational to a wide range of digital health solutions
used by healthcare professionals across Ontario. The contingent resource will
support EHR modernization and ONE ID Change Management and Adoption initiatives
and are required to meet operational demands and support the growing portfolio
of ONE ID initiatives.
Responsibilities:
Operational responsibilities:
- Support ONE ID operational activities including client
support, partner requests, incidents and escalations within Service Level
Agreement timelines.
- Execute IAM (Identity and Access Management) processes
including end-user authentication and authorization.
- Support communication and engagement plans for ONE ID
onboarding and adoption.
- Provide input to process improvements and process
documentation aligned with evolving business needs.
- Support testing of new features and client health validation
activities in lower environments.
Desired Skills:
- Ability to work in a high‑volume, fast-paced environment
- Strong communication, problem-solving, and analytical skills
- Experience with business intelligence tools, dashboards, or
reporting systems
- Knowledge of ITSM practices
- Proven ability to work within IAM (Identity and Access
Management) framework
- Experience in the digital health ecosystem
Required Skills:
- 2+ years of experience as an operational Business Analyst in
IT or digital health environments.
- Hands-on experience with client support and client
onboarding.
- Strong attention to detail with specific focus on data
integrity.
- Solid understanding of data integrity and data quality
principles.
- Strong customer service orientation and interpersonal
communication skills, including experience communicating with clients and
partners in an operational environment.
- Strong organizational skills with the ability to multitask
and meet SLA timelines.
- Demonstrated experience interpreting, analyzing, and
executing business processes.
Requirements
Deliverables include, but are not limited to:
- Effective operational support for ONE ID services, ensuring
client requests, incidents, escalations are managed within established service
levels.
- Successful coordination and support client onboarding and
adoption activities, including client engagement, communication and enablement.
- Accurate execution of Identity and Access Management (IAM)
operational processes, including registration, enrolment, authorization,
security configuration support.
- Contributions toward process improvements and process
documentation that enhance operational efficiency.
Must Haves:
- LinkedIn URL in Resume
- 2+ years of experience as an operational Business Analyst in
IT or digital health environments.
- Hands-on experience with client support and client
onboarding.
- Strong attention to detail with specific focus on data
integrity.
- Solid understanding of data integrity and data quality
principles.
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