Develop and enhance ServiceNow Strategic Portfolio Management (SPM) solutions: design workflows, forms, automations, dashboards, and integrations; perform gap analysis, implement governance/gating, enable financial/resource/procurement management, ensure compliance/audit trails, produce technical documentation, tests, and deployment plans; collaborate with stakeholders and support UAT and post-deployment.
Qualifications
Mandatory Certifications(both):
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Candidates must provide the email address associated with
the certification for verification.
- Bachelor’s degree in computer science, IT, Data Science, or
related field
- Preferred optional Certification: ServiceNow Certified
Implementation Specialist – Strategic Portfolio Management.
- Strong understanding of Project Management lifecycle and
integration with SPM modules.
- 5+ years experience with ServiceNow SPM management.
- Skilled in designing and developing ServiceNow workflows and
forms of varying complexity to support project management.
- Proficient in JavaScript, Business Rules, Client Scripts,
Glide Record, and Script Includes.
- Experience with ServiceNow Flow Designer, Scheduled Jobs,
and Notifications for automation and integration. Ability to manage certificate
inventory, and related ServiceNow flows
- Proficient in creating dashboards, reports to support
operational and strategic decision-making.
- Adherence to ServiceNow development best practices for
scalable and maintainable solutions. Strong in ServiceNow workflows, reporting,
dashboards, analytics
- Excellent communication and interpersonal skills, with the
ability to collaborate effectively across cross-functional teams and
stakeholders.
- Strong analytical and problem-solving abilities, with a keen
attention to detail.
- Capable of working independently and managing multiple
priorities in a fast-paced environment.
Requirements
Assignment of Duties
As ServiceNow SPM developer, you will be part of a Portfolio
Governance & Analytics team providing both oversight, as well as leading
implementation of multiple strategic initiatives. Although the area of
immediate focus will be perform ServiceNow SPM project management enhance
according to our new Gating, Governance etc., this may grow to other SPM
related components, as well as other new features as required:
- Work with the PGA team to analyze existing business case
intake and project gating governance process to improve and optimize current
process.
- Create dashboards and reports to improve visibility and
support data-driven decisions.
- Collaborate with stakeholders to ensure alignment with
business requirements and governance policies. Participating in planning and
estimating the activities required to test the new solutions, enhanced
applications and migrated tools.
- Configure and develop POC to utilize SPM related modules,
includes but not limited to:
- Collaborative Work Management
- Cost Management
- Test Management
- Strategic Planning
- Investment Funding
- Predictive Intelligence
- Innovation
Management
- Resource
Management
- Digital
Portfolio Management
- Portfolio Planning
- Financial Planning
- Performance Analytics Advanced
- In particular, configure and develop project finance
management, resource management, and procurement management, benefit
realization tracking.
Deliverables
- Optimized project management
- New Gating governance, auto status signaling, financial
management, resource management, procurement and benefit realization, etc.
- Project compliance checks.
- Current process review and gap analysis
- Review current implementation and conduct gap analysis.
- Suggest opportunity to improve or enhance SPM.
- Compliance & Audit Trail Implementation
- Embedded compliance controls within workflows.
- Automated logging and tracking for audit readiness.
- Dashboards & Reporting Suite
- Create project dataset for Dashboard & reporting.
- Technical Documentation
- Developer-level documentation of configurations, scripts,
and workflows.
- User guides for procurement team and requesters.
- Code Artifacts
- JavaScript scripts, Business Rules, Client Scripts,
GlideRecord queries, and Script Includes used in the solution.
- Flow Designer configurations and Scheduled Jobs.
- Testing & Validation Logs
- Unit and integration test results.
- UAT feedback and resolution tracking.
- Deployment Plan
- Step-by-step deployment checklist.
- Rollback strategy and post-deployment support plan
Must Haves:
- ServiceNow Certified System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Candidates must provide the email address associated with
the certification for verification.
- Skilled in designing and developing ServiceNow workflows and
forms of varying complexity to support project management.
- Experience with ServiceNow Flow Designer, Scheduled Jobs,
and Notifications for automation and integration.
- Ability to manage certificate inventory, and related
ServiceNow flows
- Strong understanding of Project Management lifecycle and
integration with SPM modules.
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