Develop and optimize the ServiceNow request catalog for procurement: analyze workflows, configure modules, automate procurement processes, implement compliance/audit trails, build dashboards/reports, document configurations, test, and support deployment and stakeholder sign-off.
Qualifications
Mandatory Certifications(both):
- a) ServiceNow Certified System Administrator (CSA)
- b) ServiceNow Certified Application Developer (CAD)
- Candidates must provide the email address associated with
the certification for verification.
- Bachelor’s degree in computer science, IT, Data Science, or
related field
- Preferred optional Certification: ServiceNow Certified
Implementation Specialist – ITSM
- 5+ years experience with ServiceNow ITSM, request
management
- Skilled in designing and developing ServiceNow workflows and
forms of varying complexity to support request fulfillment processes.
- Strong understanding of Request Management lifecycle and
integration with ITSM modules.
- Proficient in JavaScript, Business Rules, Client Scripts,
Glide Record, and Script Includes.
- Experience with ServiceNow Flow Designer, Scheduled Jobs,
and Notifications for automation and integration. Ability to manage certificate
inventory, and related ServiceNow flows
- Proficient in creating dashboards, reports to support
operational and strategic decision-making.
- Adherence to ServiceNow development best practices for
scalable and maintainable solutions. Strong in ServiceNow workflows, reporting,
dashboards, analytics
- Excellent communication and interpersonal skills, with the
ability to collaborate effectively across cross-functional teams and
stakeholders.
- Strong analytical and problem-solving abilities, with a keen
attention to detail.
- Capable of working independently and managing multiple
priorities in a fast-paced environment.
Requirements
Assignment of Duties
- To be part of the platform team to develop, improve,
optimize the current existing request catalog for the procurement team:
- Work with the Procurement team to analyze existing
procurement & workflows, approvers within ServiceNow.
- Develop and configure ServiceNow modules to automate and
standardize procurement processes.
- Implement compliance controls and audit trails.
- Create dashboards and reports to improve visibility and
support data-driven decisions.
- Collaborate with stakeholders to ensure alignment with
business requirements and governance policies. Participating in planning and
estimating the activities required to test the new solutions, enhanced
applications and migrated tools
Deliverables
- Procurement Workflow Analysis Report
- Documentation of current procurement workflows, approval
chains, and catalog structure.
- Identification of inefficiencies, gaps, and improvement
opportunities.
- Updated Request Catalog Design
- Redesigned catalog items aligned with procurement needs.
- Streamlined user interface and improved form usability.
- Automated Procurement Workflows
- Configured and deployed ServiceNow workflows for procurement
requests.
- Integration with approval processes and business rules.
- Compliance & Audit Trail Implementation
- Embedded compliance controls within workflows.
- Automated logging and tracking for audit readiness.
- Dashboards & Reporting Suite
- Create dashboards for procurement team and leadership.
- Reports covering request volumes, approval times, SLA
adherence, and compliance metrics.
- Technical Documentation
- Developer-level documentation of configurations, scripts,
and workflows.
- User guides for procurement team and requesters.
- Code Artifacts
- JavaScript scripts, Business Rules, Client Scripts,
GlideRecord queries, and Script Includes used in the solution.
- Flow Designer configurations and Scheduled Jobs.
- Testing & Validation Logs
- Unit and integration test results.
- UAT feedback and resolution tracking.
- Deployment Plan
- Step-by-step deployment checklist.
- Rollback strategy and post-deployment support plan.
- Stakeholder Review Summary
- Meeting notes and feedback from procurement and platform
teams.
- Final sign-off documentation.
Must Haves:
- Mandatory Certifications(both):
- ServiceNow Certified
System Administrator (CSA)
- ServiceNow Certified Application Developer (CAD)
- Candidates must provide the email address associated with
the certification for verification
- 5+ years’ experience with ServiceNow ITSM, request
management
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