Supervise casino activities, ensuring smooth operations and courteous service; train staff, resolve disputes, and report on casino operations.
ISMIRA Agency actively recruiting for position CASINO SUPERVISOR onboard Royal Caribbean Cruises.
Supervises the activities of the Casino gaming tables such as Blackjack, American Roulette, Caribbean Stud Poker, Dice and related services by performing the following essential duties.
BENEFITS:
- Work in Royal Caribbean Cruises Ltd. named one of the Top-Rated Workplaces
- Earn recognition and career advancement opportunities
- Travel around the World
- Experience working with more than 72 nationalities
- Permanent job with contract 6-8 months onboard followed by 60 days of vacation
- Save Money as you do not pay for food and accommodation on board
- Competitive salary (find out when apply)
- Visa fee will be reimbursed on board
- Medical insurance provided during contract
RESPONSIBILITIES:
- Monitors casino floor operation. Circulates among gaming tables to observe operations and security to ensure harmony and courtesy. Observes casino staff, in the operation of casino games to ensure guests receive prompt and courteous service and correct procedures are maintained. Identifies rule violations, or notes potential security problems. Observes pace and accuracy of dealing procedures to ensure all casino games proceed smoothly and properly according to Casino Operations policies and The Royal Way. Maintains a proactive approach to prevent or solve problems. Informs casino management and staff of disruptive players or observers and potential security problems.
- Serves as host to guests in the casino. Greets guests, extends courtesy and provides helpful information. Explains and clarifies house rules to guests requesting information.
- Observes and calculates transactions to verify dealer payouts. Resolves disputes regarding wagers, payouts, gaming procedures
and casino policies. - Opens or closes tables according to business demand; makes decisions regarding table limits according to appropriate guidelines.
- Trains and monitors Casino employees for proper service according to The Royal Way. Provides on-the-job training to strengthen their current performance and preparation for possible advancement to promotional positions. Notifies Casino Manager regarding work schedules and time records.
- Supervises staff to ensure The Royal Way are implemented. Under time constraints or staff shortages, assists employees in preparing gaming tables.
- Distributes necessary gaming equipment at the beginning of each shift; verifies drop boxes are locked onto tables.
- Prepares accurate reports in a timely manner according to Casino Operations policies.
- Participates in casino table counts, reports or paperwork as scheduled by Casino Manager.
- Attends meetings, training activities, courses and all other work- related activities as required.
- Ensures that high roller casino guests are identified and enrolled into Club Royale.
REQUIREMENTS:
- Minimum 21 years old.
- Shipboard experience on the same position is mandatory
- Minimum 3 years dealer experience with Blackjack, American Roulette, Caribbean Stud Poker, Dice and other related games.
- Satisfactory completion of Gaming Board/Commission approved dealer school.
- Ability to perform mental arithmetic calculations quickly involving monetary units and calculating odds and percentages.
- Ability to make decisions based on sound judgment regarding gaming rules and regulations.
- Ability to observe and recognize payout accuracy, dealer behavior and associated activities.
- Good level of English
NOTE: Nationalities that we can process: 🇱🇹 🇱🇻 🇪🇪 🇵🇱 🇺🇦 🇪🇺
For 🇲🇩 🇬🇪 🇧🇾 🇷🇺 additional security / background check may be required
Last updated: April 16, 2024
You can submit your Resume here by pushing APPLY TO POSITION button
If you are not sure what position to apply for, you may instead submit a general application here and we will advise you:
https://ismira.breezy.hr/p/c3fb653b09b501-general-application-for-hospitality-positions
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