Job Description
Bring your expertise to JPMorgan Chase. As a Fraud Risk Product team associate, you will help the firm grow its business in a responsible way by anticipating new and emerging risks, and using your expert judgement to solve real-world challenges that impact our company, customers and communities. Our culture is about thinking outside the box, challenging the status quo and striving to be best-in-class.
Within the Fraud Risk Area Product, you will be supporting the Consumer and Community Banking (CCB) Fraud Risk Center of Excellence and Chief Risk Officers across lines of business. Fraud Risk Product is on a journey to centralize key cross functional and cross channel data, with a vision of shared central services and intelligence to identify fraud faster and stay one step ahead of the bad actors.
As a Fraud Risk Business Analyst within our strategic fraud risk initiatives team, you will be instrumental in shaping the technology solutions that promote our operations. Positioned at the crossroads of business and technology, you will collaborate with colleagues across various business lines to understand challenges and opportunities. This knowledge will be transformed into high-quality technical requirements. Furthermore, you will coordinate with technical delivery teams to ensure that the solutions not only meet all requirements but also provide an exceptional business and customer experience.
Job responsibilities
- Partner with Fraud Risk product owners, data scientists, and fraud strategists on various initiatives to facilitate and drive customer focused solutions across the organization, serving as a subject matter expert to major business processes and supporting applications/capabilities
- Manage the interdependencies between product releases and other product delivery teams and activities required for end to end delivery
- Design solutions and improve existing software systems and applications to meet business requirements, working with stakeholders and technology partners
- Conduct and lead technical and functional JAD sessions, driving the team during solution design and defining web services API contracts. build requirement artifacts, data flow diagrams, user stories, use cases, mapping documents, and defining test scenarios.
- Elicit accurate functional and technical requirements and user stories with supporting acceptance criteria.
Required qualifications, capabilities and skills
- Bachelor's degree, in engineering, computer science, technology, or related field.
- 5+ years of experience in financial / banking services.
- Demonstrated ability to interpret and share concepts clearly & unambiguously. Being able to discuss topics with across varied audiences of business & technical resources. Comfortable creating and presenting recommendations to leadership.
- Innate listening skills with ability to interview stakeholders, quickly understand new concepts and ask appropriate probing questions to build full picture
- Self-starter & able to manage projects from ideation through completion with strong problem-solving skills and ability to deliver actionable insights
- Ability to handle multiple projects while managing conflicting deadlines and handling ambiguity. Regularly assessing your own performance and adapting your work to achieve better results.
- Experience with service-oriented design and technology (Rest APIs, micro services, Kafka, webservices, MQ messaging)
- Sound knowledge and proficiency with project tracking and process documentation tools like Confluence, JIRA, and Visio
Preferred qualifications, capabilities and skills
- An advanced degree is a plus.
- Experience with fraud risk and digital payments-products is a plus
About Us
Chase is a leading financial services firm, helping nearly half of America's households and small businesses achieve their financial goals through a broad range of financial products. Our mission is to create engaged, lifelong relationships and put our customers at the heart of everything we do. We also help small businesses, nonprofits and cities grow, delivering solutions to solve all their financial needs.
We offer a competitive total rewards package including base salary determined based on the role, experience, skill set and location. Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. We also offer a range of benefits and programs to meet employee needs, based on eligibility. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. Additional details about total compensation and benefits will be provided during the hiring process.
We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs. Visit our FAQs for more information about requesting an accommodation.
Equal Opportunity Employer/Disability/Veterans
About the Team
Our Consumer & Community Banking division serves our Chase customers through a range of financial services, including personal banking, credit cards, mortgages, auto financing, investment advice, small business loans and payment processing. We're proud to lead the U.S. in credit card sales and deposit growth and have the most-used digital solutions - all while ranking first in customer satisfaction.
Risk Management helps the firm understand, manage and anticipate risks in a constantly changing environment. The work covers areas such as evaluating country-specific risk, understanding regulatory changes and determining credit worthiness. Risk Management provides independent oversight and maintains an effective control environment.
