Revenue Operations Systems Specialist

Company Description

Who we are:

Founded in 2013, Ignition is the leading revenue generation platform for accounting and professional services businesses to spark greater efficiency and profitability.

Ignition automates and optimizes proposals, billing, payments and workflows in a single platform that fits seamlessly into existing technology stacks.

With a vision to transform how professional services and their clients do business together, Ignition empowers 7,250+ businesses to reach their full revenue potential.

To date, Ignition customers have engaged over 1.7 million clients and generated US $8b in revenue via the platform.

Ignition’s global workforce spans Australia, Canada, New Zealand, the Philippines, US and the UK. 

Company Values:

• We are better everyday
• We work without ego
• We are smarter together
• We hero our customer

Role location:

We are open to candidates based in Toronto, ON/the Greater Toronto area with the right to work in Canada. 

This is a hybrid role requiring 1 day in the office, which is conveniently located within the Financial District of Downtown Toronto, near Union Station and the TTC, while the remainder of time can be spent working from home. 

This role is a global role, meaning that you will be engaging with colleagues and leaders located in varying time zones throughout Ignition’s 3 operating regions - AMER (US & Canada, within both Eastern & Pacific time zones), EMEA (the UK) and APAC (Sydney & Brisbane time zones). The ideal candidate will need to be flexible to accommodate working hours to suit all time zones, including evenings as required.

Job Description

The Revenue Operations Specialist plays a crucial role in optimizing and streamlining revenue processes. Reporting to the Director, Revenue Operations, this specialist focuses on harmonizing sales, marketing, and customer success strategies to ensure consistent and efficient revenue generation practices. By optimizing tools, championing data hygiene, analyzing performance metrics, implementing best practices, and leveraging data-driven insights, the specialist enhances operational efficiencies and drives revenue growth. Their role is vital because it ensures alignment across different functions and regions. From tracking new leads, all the way to measuring customer retention, this individual supports Ignitions revenue goals in a competitive global market. 

What your day to day will look like:

• Revenue Tool Management: Oversee and manage tools including HubSpot, Vitaly, ChiliPiper, Gong, Intercom, Recurly, Asana

• Project Management: Coordinate with the Revenue Operations Team to manage roadmaps, prioritize tasks, and resolve technical issues 

• Process Improvement: Continuously improve current processes and deploy new ones to track key metrics

• Data Analysis: Make data accessible, conduct detailed analyses, and identify gaps and areas for improvement.

• Collaboration: Work closely with Sales, Marketing and CX to ensure alignment and coordination

• Reporting: Build and improve reporting dashboards in HubSpot and Looker to track metrics, and report performance to sales leaders. 

Qualifications

• You have at least 2 years of experience in a sales operations, marketing operations, Customer Experience operations, revenue operations, data analyst, or similar role.

• You have experience working with modern sales tools and are proficient in HubSpot. Experience or familiarity with Vitaly, ChiliPiper, Gong, Intercom, and Recurly are a plus!

• You have demonstrated strong project management and coordination skills, with the ability to explain complex processes simply.

• Must be an exceptionally organized individual, who is used to managing tasks and project boards in Asana. 

• You have the ability to thrive in a fast-paced, changing environment while maintaining rigorous attention to detail and data accuracy.

Additional Information

Why join us:

Join our global SaaS scale-up company where we foster a collaborative, open, and transparent culture and work without ego. Our team comprises curious and intelligent colleagues who embrace challenges. Here's what we offer:

• Employee stock options from day one
• 20 days of accrued annual leave/vacation plus 10 wellbeing days to prioritize yourself and your loved ones
• Additional paid day off to celebrate your birthday, along with volunteering leave
• Health, dental, and vision benefits starting immediately
• Annual education allowance reimbursement to support your professional development
• Employee recognition program
• Quarterly wellness allowance to invest in your personal wellness
• Paid subscriptions to Headspace and LifeWorks EAP & Wellbeing Platform
• Flexible working arrangements, supported by WFH reimbursement and technology allowance to ensure your safety while working from home
• Personal tax return assistance (since we're in the accounting business!)
• Paid parental leave

As we work towards pay transparency, your recruiter will share more about the specific salary range for your preferred location during the hiring process.

Please consider applying, even if you don’t tick all the boxes. Experience comes in many forms, and skills are transferable. We are committed to adding diverse perspectives to our teams and encourage everyone to apply if interested.

Ignition is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.

 Ignition is proud to provide employment and recruitment accommodations during the recruitment process. Once our team reviews your resume and contacts you if there is a fit, we will work with you to meet your accessibility needs. For any questions, suggestions or required documents regarding accessibility in a different format, please contact [email protected]