Residences Manager

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.

Join our team!

Are you ready to take the next big step in your hospitality career?  Four Seasons Hotel & Private Residences Toronto is currently looking for a talented and dynamic Residences Manager who shares our passion for excellence and who infuses enthusiasm into everything they do!

About the role:

The Residences Manager reports directly to the Regional Director of Residences and will assist in overseeing all aspects of the East Tower Luxury Private Residences, which is located within one of the two towers at Four Seasons Hotel & Private Residences Toronto. The East Tower contains private residences only, while the West Tower is a mix use of private residences and hotel. The Residences Manager is responsible for the integration of Four Seasons Hotel operations, quality standards, and services as it relates to individual owners. Furthermore, the position is responsible for promoting the healthy relationship between Four Seasons, the individual residents, the Board of Directors, and the assigned staff of Residential Services Attendants and Residential Concierges.

What you will bring:

The Residences Manager will be responsible for coordinating and managing day-to-day operations of the East Tower. They will ensure all policies and procedures are developed and implemented on a timely basis, and maintain awareness of changes in rules, statutes, or regulations. The Residences Manager will oversee the preparation of Board Meeting packages and conduct meetings with the Board with the support of the Regional Director. They will prepare, update, and post all notices including status certificates as per the Condominium Act. On a monthly basis, the financial report must be reviewed in collaboration with the Finance team to ensure budget accuracy. This role will also oversee inspections of the common areas and building maintenance, with action taken to remedy any deficiencies that are identified.

The Residence Manager will facilitate hiring, onboarding, training, coaching, and development of staff and will also coordinate scheduling, payroll, and performance reviews. They will be responsible for responding to all resident complaints in accordance with the Condominium Act, Building Policy, and Four Seasons standards. They will also develop and maintain a positive community for all residents and arrange for special events throughout the year.

A valid limited license under CMRAO is required.

Must have flexibility of schedule throughout the week and weekends, as coverage of operations is coordinated with other Residences Managers.

Preferred qualifications and skills:

• Strong English language communication skills, with additional languages are an asset
• Bachelor’s degree in business, finance or real estate management, or equivalent experience
• 2+ years of property management and/or residential operations
• Working knowledge and experience in financial accounting, financial reporting, and budgeting
• Experience in maintenance, construction, engineering and all facets of property operation and building management, an asset

What we offer:

• Paid time off, including vacation days, management holiday days, and sick days
• Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
• Complimentary meals in our employee dining room, OASIS
• Complimentary dry cleaning of business attire
• Excellent Training and Development opportunities, including educational assistance, discounted e-Cornell courses, and access to complementary e-training 
• Robust extended flex benefit plan, including medical, HCSA, dental, vision, life insurance, virtual health care, Employee and Family Assistance Program
• Employer paid retirement plan with RRSP/TFSA flexibility

We look forward to receiving your application!

Successful candidates must possess legal work authorization in Canada.

Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.