Meet Benevity
Benevity is the way the world does good, providing companies (and their employees) with technology to take social action on the issues they care about. Through giving, volunteering, grantmaking, employee resource groups and micro-actions, we help most of the Fortune 100 brands build better cultures and use their power for good. We’re also one of the first B Corporations in Canada, meaning we’re as committed to purpose as we are to profits. We have people working all over the world, including Canada, Spain, Switzerland, the United Kingdom, the United States and more!
We are seeking a detail-oriented, organized, and client-focused Reporting Coordinator to join our team. In this role, you will be responsible for coordinating scoping, design and triaging custom reporting requests, ensuring that our team is set up for success in delivering accurate, timely, actionable insights aligned with client needs and expectations. Acting as a coordinator between clients and our reporting team, you will play a pivotal role in shaping and executing on reporting strategies that enhance client satisfaction and success.
What you will do
Request Management and Triage:
- Serve as the primary point of contact for custom reporting requests from clients and internal teams
- Develop and maintain a clear intake process for reporting requests, ensuring timely communication and documentation of requirements
- Set up the events in the right cadence to set the team up in successfully delivering against the clients requirements
Collaboration and Coordination:
- Collaborate with clients and internal stakeholders to define reporting needs and objectives, ensuring alignment with business goals, with the support of the client reporting specialists
- Coordinate across cross-functional teams to ensure seamless delivery of reports that meet client specifications
- Maintain clear and open communication with stakeholders regarding project timelines, potential roadblocks, and updates
Documentation and Quality Assurance:
- Maintain up-to-date records of reporting requests, project progress, and deliver outcomes
- Review completed reports for completeness before delivery to clients
- Continuously improve processes for scoping, triaging, and delivering custom reports
Process Improvement:
- Identify recurring themes in reporting requests to submit to product teams for developing standard templates or dashboards
- Proactively suggest enhancements to our reporting services based on client feedback and internal data
What you bring
- Experience: 2-4 years in a coordination or client-facing role, ideally within SaaS, analytics, or reporting environments
- Technical Skills: Proficiency in data tools (Excel, Google Sheets) and familiarity with reporting platforms or BI tools (Tableau, Power BI, Looker)
- Communication: Exceptional verbal and written communication skills, with the ability to translate complex technical data into clear insights for stakeholders
- Organizational Ability: Strong attention to detail and the ability to manage multiple projects simultaneously
- Collaboration: A team-oriented approach, with a focus on building strong relationships across teams and with clients
- Problem-Solving: A resourceful, proactive mindset, capable of navigating challenges and driving toward solutions
Discover your purpose at work
We’re not employees, we’re Benevity-ites. From all locations, backgrounds and walks of life, who deserve more …
Innovative work. Growth opportunities. Caring co-workers. And a chance to do work that fills us with a sense of purpose.
If the idea of working on tech that helps people do good in the world lights you up ... If you want a career where you’re valued for who you are and challenged to see who you can become …
It’s time to join Benevity. We’re so excited to meet you.
Where we work
At Benevity, we have developed a Community First approach that we design our people's experience around with goals to build a strong community and culture, achieve stellar execution of our business goals and social mandate, and ensure Benevity-ites thrive. For those who live within a reasonable commuting distance to an office, we can split our time working in the office and from home to optimize the opportunities of both, with the requirement that we spend at least 50% of the time in the office.
Join a company where DEIB isn’t a buzzword
Diversity, equity, inclusion and belonging are part of Benevity’s DNA. You’ll see the impact of our massive investment in DEIB daily — from our well-supported employee resources groups to the exceptional diversity on our leadership and tech teams.
We know that diverse backgrounds, experiences, skills and passions are what move our business and our people forward, so we're committed to creating a culture of belonging with equal opportunities for everyone to shine.
That starts with a fair and accessible hiring process. If you want to feel seen, heard and celebrated, you belong at Benevity.
Candidates with disabilities who may require accommodations throughout the hiring or assessment process are encouraged to reach out to [email protected].
