Renewals Specialist

About 1Password:

We all have important information we need to manage, and protecting it should be easy. Over 150,000 businesses and millions of people log in to 1Password to unlock smart, simple access to everything they care about. Our vision is to create a safer, simpler digital future for everyone, and our culture values simplicity, honesty and a human-centric approach to solving problems. Come help us unlock peace of mind so everyone can stay safer online.

We are seeking a highly motivated Renewals Specialist to join our dynamic team. The Renewals Specialist will be responsible for managing the renewals process for our security software products, ensuring high customer retention rates and working with the broader go-to-market (GTM) organization to foster long-term relationships with our clients. The ideal candidate will have a well-rounded background in sales, customer success, or account management, with a passion for delivering exceptional service.

This is a remote opportunity within Canada and the US.

What we're looking for:

• 2+ years of experience in renewals, account management, or customer success in a software or technology environment.
• Possesses a practical understanding of SaaS (Software as a Service) business models and recurring revenue principles.
• Great communication and interpersonal skills, with a customer-focused mindset.
• Proficient in Salesforce, Gainsight and other tooling. 
• Good analytical skills and ability to interpret data to drive decision-making.
• Demonstrated experience working with a collaborative team.

What you can expect:

• Renewal Management. Support the entire renewal process for existing customer accounts, ensuring timely and accurate renewal of contracts.
• Customer Relationship Management. Build and maintain meaningful relationships with clients to understand their needs, address concerns, and identify opportunities to provide tailored solutions that add value.
• Data Analysis and Reporting. Analyze renewal metrics and trends to identify areas for improvement and develop strategies to enhance customer retention including the evaluation of license usage and true-up requirements. 
• Collaboration. Work closely with sales, customer success, and product teams to ensure a seamless renewal experience and address customer needs effectively.
• Customer Engagement. Proactively reach out to customers prior to contract expiration to discuss renewal options and address any potential issues.
• Training and Support. Educate clients on the value of our security software and any new features or updates to encourage renewal.
• Documentation and Compliance. Ensure all renewal agreements are properly documented and compliant with company policies and procedures.
• Feedback Loop. Gather customer feedback and insights to inform product development and improve overall customer satisfaction.

USA-based roles only: The annual base salary for this role is between $60,000 USD and $81,000 USD and is commission-eligible. The role is also eligible for immediate participation in 1Password's benefits program (health, dental, 401k and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

Canada-based roles only: The annual base salary for this role is between $55,000 CAD and $75,000 CAD and is commission-eligible. The role is also eligible for immediate participation in 1Password’s generous benefits program (health, dental, RRSP and many others), utilization of our generous paid time off, an equity grant and, where applicable, participation in our incentive programs.

At 1Password, we approach each individual's compensation with a promise of fair market value and internal equity commensurate with experience and specific skill set.

We believe in the power of remote work, but we also recognize that some in-person connection with team members and customers is important to help us achieve our mission. While we are a remote-first company, occasional travel for in-person engagement will be a part of this role. This may include but is not limited to bi-annual department-wide offsites, quarterly department meetings and periodic customer events. These events will typically be held in varying locations across EMEA, Canada and/or the USA. In leadership roles, you can expect to travel once per month on average.

What we offer:

We believe in working hard, and resting hard. We’re always looking for new ways to support our team members, but here’s a glance at what we currently offer:

Health and wellbeing

> 👶 Maternity and parental leave top-up programs

> 👟 Wellness spending allowance

> 🏝 Generous PTO policy 

> 💖 Company-wide wellness days off scheduled throughout the year 

> 🧠 Wellness Coach membership

> 🩺 Comprehensive health coverage

 Growth and future 

> 📈 Company equity for all full-time employees

> 💸 Retirement matching program

> 💡 Training budget, 1Password University access, and learning sessions

> 🔑 Free 1Password account (and friends and family discount!) 

Flexibility and community

> 🤝 Paid volunteer days 

> 🌎 Employee-led DEIB programs and ERGs and ECGs

> 🏠 Fully remote environment

> 🏆 Peer-to-peer recognition through Bonusly

You belong here.

1Password is proud to be an equal opportunity employer. We are committed to fostering an inclusive, diverse and equitable workplace that is built on trust, support and respect. We welcome all individuals and do not discriminate on the basis of gender identity and expression, race, ethnicity, disability, sexual orientation, colour, religion, creed, gender, national origin, age, marital status, pregnancy, sex, citizenship, education, languages spoken or veteran status. Be yourself, find your people and share the things you love.

Accommodation is available upon request at any point during our recruitment process. If you require an accommodation, please speak to your talent acquisition partner or email us at [email protected] and we’ll work to meet your needs.

Remote work is a part of our DNA. Given that our company was founded remotely in 2005, we can safely say we're experts at building remote culture. That said, remote work at 1Password does mean working from your home country. If you've got questions or concerns about this, your talent partner would be happy to address them with you.

Successful applicants will be required to complete a background check that may consist of prior employment verification, reference checks, education confirmation, criminal background, publicly available social media, credit history, or other information, as permitted by local law.