Calling all innovators – find your future at Fiserv.
We’re Fiserv, a global leader in Fintech and payments, and we move money and information in a way that moves the world. We connect financial institutions, corporations, merchants, and consumers to one another millions of times a day – quickly, reliably, and securely. Any time you swipe your credit card, pay through a mobile app, or withdraw money from the bank, we’re involved. If you want to make an impact on a global scale, come make a difference at Fiserv.
Job Title
Senior Relationship Manager
What does a great Senior Relationship Manager do at Fiserv?
As a Senior Relationship Manager at Fiserv, you will be responsible for managing strategic relationships and ensuring high client satisfaction. You will have your own book of business, consisting of client relationships valued at over $50M in annual processing revenue. Your primary focus will be on retention and expansion strategy, working closely with enterprise clients to understand their needs and provide solutions from Fiserv's offerings.
What you will do:
- Develop and maintain detailed working knowledge of the assigned accounts- key business drivers, business model and competitive landscape
- Anticipate needs by proactively gauging client requirements, responding to requests, preparing proposals and developing solutions from Fiserv’s offerings
- Develop and maintain solid business relationships with various decision-makers and influencers at all levels at each assigned account
- Engage Fiserv business owners to review monthly performance data, implementing remedial actions when necessary to control and eliminate Fiserv and client liability
- Negotiate contracts as client contracts near expiry
- Work collaboratively with internal teams to improve processes and ensure clients understand our value proposition and how they can succeed with Fiserv
What you need to have:
- Minimum of 2 years of experience working with and presenting to C-level executives
- Minimum of 2 years of experience managing a large portfolio with a high net worth
- Bachelor's degree in Business, Finance, or a related field, or an equivalent combination of education, work, and/or military experience
- Willingness to travel up to 10-15% of the time
What would be great to have:
- Knowledge of the Canadian payments space
- Experience in driving revenue growth through incremental sales
- Experience in negotiating large enterprise contracts
Important info about this role:
- We're better together - this role is fully on-site
- In order to be considered, you must be a legal Canadian Resident without need for sponsorship now or in the future
- This is a full-time, direct-hire position, and no contract options for unsolicited agency submissions will be considered
Thank you for considering employment with Fiserv. Please:
- Apply using your legal name
- Complete the step-by-step profile and attach your resume (either is acceptable, both are preferable).
What you should know about us:
Fiserv is a global leader in payments and financial technology with more than 40,000 associates proudly serving clients in more than 100 countries. As one of Fortune® magazine's "World's Most Admired Companies™" 9 of the last 10 years, one of Fast Company’s Most Innovative Companies, and a top scorer on Bloomberg’s Gender-Equality Index, we are committed to innovation and excellence.
Our commitment to Diversity and Inclusion:
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.
Warning about fake job posts:
Please be aware of fraudulent job postings that are not affiliated with Fiserv. Fraudulent job postings may be used by cyber criminals to target your personally identifiable information and/or to steal money or financial information.
Any communications from a Fiserv representative will come from a legitimate business email address. We will not hire through text message, social media, or email alone, and any interviews will be conducted in person or through a secure video call. We won’t ask you for sensitive information nor will we ask you to pay anything during the hiring process. We also won’t send you a check to cash on Fiserv’s behalf.
If you see suspicious activity or believe that you have been the victim of a job posting scam, you should report it to your local law enforcement.
