Relationship Manager (Hybrid)

Your Moneris Career - The Opportunity

You will support business development, take-on process and management of 3rd party relationships to maximize revenues through all channels.

Location: You will be based in our Toronto or Montreal office and will work in a hybrid model.

Reporting Relationship: You will report to the Director, Partner Management.

Your Moneris Career - What you'll do

• Accountable and measured on assigned revenue target achievement for managed portfolio of partners and provide regular progress reports to Leadership including revenue target status, KPI reporting, analytical trends and overall health of partnership.

• Maximize revenue growth from all assigned partner relationships by ensuring that the partner/partner solution is well represented, understood and allocated with the Moneris Sales or Product team to achieve and exceed assigned revenue targets

• Identify potential opportunities for product enhancements and strategic partnerships enhancements including market analysis, business case (together with Finance) and direct customer contact. Presenting the opportunities for Leadership consideration.

• Ongoing Relationship Management of assigned Partners including; business reviews and development of an annual partner plan which includes integration within the Moneris Product and Marketing roadmaps/calendars and Sales revenue goals.

• Be the primary contact for partner relationships and business lead / SME on internal partner related stakeholder inquiries and Moneris projects. Facilitate the boarding process of new channel partnerships and new product launches as project business lead, working within Moneris to guide infrastructure to support Partner Management goals.

• Lead complex contract negotiations with Partners together with input and interactions with all team members (Sales, Product, Compliance, Operations, Legal, Product, Marketing, etc.)

• Implement process improvements, both internal and external, to enhance partner satisfaction while driving solutions that are repeatable and cost-effective.

• Manage Compliance/Card Brand issues/Code of Conduct/Audit/Business Continuity Management etc. for the assigned portfolio as it relates or directly affect the partner or solution provided.

• Monitor service levels and management of escalations promptly.

• Comply with corporate policies established by Moneris Corporation including the HR Code of Conduct, Technology Policy & Privacy Policy

Your Moneris Career - What you bring

• Bachelor’s Degree in Business/ Commerce/ Marketing or a related field of study

• Equivalent work experience may be considered a substitution

• 5+ years of industry experience

• 2+ years of proven relationship management experience

• Proficient in Microsoft Windows/ MS Office Applications

• Industry knowledge to understand payments market and different business and pricing models.

• Track record in providing excellent customer service and contract negotiations

• Excellent interpersonal and communication skills (written and verbal)

• Confident and able to make recommendations

• Willing to make decisions within sphere of responsibility

• Ability to work independently with minimal guidance

• Enthusiastic and self-motivated to grow the business

Your Moneris Career - What you get

• Comprehensive Total Rewards Program including bonuses, flexible benefits starting from day 1, and your choice of either a health spending account (HSA) or personal spending account (PSA)

• RRSP matching & defined contribution pension plan

• Learning & development programs and resources including unlimited free access to Coursera and an Educational Assistance Program

• Holistic approach to your well-being, with an Employee Assistance Program for you and your family, access to 24/7 virtual health care, wellness events and a supportive workplace culture

• A workplace committed to investing in Diversity, Equity and Inclusion (DEI) through various initiatives including, employee inclusion groups (EIGs), mentorship, DEI learning and workshops, educational events, and various resources including an internal DEI website and newsletter

• Company-wide paid year-end closure & personal time off (including religious, personal, and volunteer days)

Find out more about the work perks and benefits you get as a Moneris employee at Moneris.com/careers

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Note: We welcome and encourage applications from Indigenous peoples, people of colour, people with disabilities, people of all genders, sexual orientation and intersectional identities.

We acknowledge that people from equity-deserving groups (including racialized individuals, women, gender diverse individuals, individuals with disabilities, neurodivergent individuals, members of 2SLGBTQIA+ communities and those born outside of Canada) are less likely to apply for jobs unless they feel they meet all the requirements posted. At Moneris, we believe candidates bring experience to their work in many ways. We encourage you to apply and share, in the application form, the transferrable experience you bring, and how this will support your success in this role.