Regional IT Manager

Tenstorrent is growing and we are looking for a RITM of field office information technology systems and operations in alignment with the business objectives of the organization. The RITM will provide technical expertise and manage field office IT staff. The incumbent will travel to various sites that are under this role.

This role is hybrid, based out of Toronto, ON.

We welcome candidates at various experience levels for this role. During the interview process, candidates will be assessed for the appropriate level, and offers will align with that level, which may differ from the one in this posting.

Responsibilities:

• The RITM will identify, recommend, develop, implement, and support cost-effective technology solutions in line with the organization’s strategic vision
• Ensure smooth running of the IT operations in the field, including user support, IT systems, onboarding/offboarding, domain services, communications, and connectivity
• Managing crisis situations, which may involve complex technical hardware or software problems
• Network configuration assessments, and implementing hardware/software upgrades and improvements
• Mentoring and training IT staff in the field
• Overseeing IT staff in planning and managing new office build-outs and moves
• Providing guidance and support to field office IT as they perform troubleshooting and maintenance tasks on servers, Macs, PCs, and other devices
• Partnership across sites on various IT projects
• Recommending information technology strategies, policies, and procedures by evaluating organization outcomes; identifying problems’ evaluating trends’ anticipating requirements
• This role will have a physical as well as remote administration and support aspects.
• Developing, and implementing new IT procedures in the field and reviewing and enhancing existing procedures (Documentation)
• Oversee deployment, maintenance, support, and monitoring of our infrastructure, including laptops, WiFi Access points, and AV equipment
• Evaluating employees’ performance and progress on a regular basis, providing feedback/coaching/mentoring as needed
• Other duties as assigned

Experience & Qualifications:

• Demonstrated ability to manage IT systems and staff remotely and in-person through appropriate technology
• Demonstrated ability to plan and execute technology projects and system implementations effectively
• Management Skills with demonstrated experience in managing multiple projects simultaneously
• Ability and willingness to travel in the assigned regions
• Degree/diploma in Computer Science or equivalent practical experience
• Experience with our tech stack: Slack, Zoom, Google Workspace, JIRA, Confluence, Entra, Azure Active Directory, CrowdStrike, Office365, and 1password. 
• Proficiency with MacOS, iOS, Android, and Windows 10/11
• Proven ability to work autonomously with limited direction and oversight while driving impactful IT initiatives

Tenstorrent offers a highly competitive compensation package and benefits, and we are an equal opportunity employer.

Due to U.S. Export Control laws and regulations, Tenstorrent is required to ensure compliance with licensing regulations when transferring technology to nationals of certain countries that have been licensing conditions set  by the U.S. government.

As this position will have direct and/or indirect access to information, systems, or technologies that are subject to U.S. Export Control laws and regulations, please note that citizenship/permanent residency, asylee and refugee information and supporting documentation will be required and considered as a condition of employment.

If a U.S. export license is required, employment will not begin until a license with acceptable conditions is granted by the U.S. government.  If a U.S. export license with acceptable conditions is not granted by the U.S. government, then the offer of employment will be rescinded.