Oversee day-to-day pub operations, including staff scheduling, payroll authorization, training, performance monitoring, customer complaint resolution, health and safety compliance, hiring support, supplier coordination, and event or staff-social planning. The role also supports marketing materials, newsletters, budgeting, strategic planning, and manager transition activities while maintaining service standards during busy periods.
The Alma Mater Society (AMS) is the oldest student association in Canada and has been a central student organization at Queen's since its founding in 1858. Today, the AMS acts as a service, advocacy, and governing body on behalf of all students enrolled in AMS-affiliated programs at Queen's University.
The AMS is a not-for-profit entity created by the Society to ensure its continuing financial viability by overseeing the management of its services and associated financial affairs. It is bound by the By-laws and corporate philosophy of our Mission and Operating statements as set out in the AMS Constitution.
In addition to providing wage-based service staff positions for students wanting employment, the AMS seeks to support the Society's broader objectives through the provisioning of a high quality, relevant range of student funded services, that provide a wide range of employment opportunities and meaningful out-of-classroom learning and skill acquisition experiences for students.
Job Description
The Queen's Pub, Restaurant & Bar provides a safe environment on campus for all students and the Queen's community to experience quality service, affordable prices, and the spirit of Queen's tradition.
Competencies
- Accountability
- Attention to Detail
- Communication
- Problem Solving
- Conflict Management
- Time Management
- Client/Customer Focus
Job Duties
- 25 hours/week
- Manage and create content for the services social media accounts and website
- Create and maintain a marketing calendar to ensure consistent advertising throughout the year
- Have a thorough knowledge of AMS Visual Identity Standards, and ensure all advertisements meet these standards
- Create promotional materials and graphics for online and physical marketing including menus, rave cards, brochures, posters, and other signage
- Exhibit a working knowledge of all of the software used in the restaurant regularly, including Adobe, Illustrator, Photoshop, Lightroom, Canva, Excel, and Word
- Pursue new initiatives in any relevant areas such as marketing, events and promotions, and advertising
- Attend and fully participate in all in person and virtual meetings
- Maintain consistent communication with all relevant stakeholders, responding to e-mails in a timely manner
- Complete a thorough transition process with the incoming manager that includes one on one meetings and a transition manual
- Oversee the day-to-day operations, in collaboration with the Head Manager
- Complete other duties as assigned
Job Requirements
- Excellent understanding and familiarity with brand-building and brand management
- Ability to build and sustain relationships with key business partners and other external stakeholders
- Highly effective project management, prioritization, multi-tasking, and time management skills to meet deadlines
- Ability to supervise and motivate a team to achieve and exceed their goals
- Ability to delegate, set expectations, and monitor progress of all direct reports
- Ability to remain calm and poised in urgent situations
Work Conditions
- Interaction with employees, management, and the public at large
- Operation of desktop computer and peripherals
- Occasional heavy-lifting
- Frequent standing and walking
- Work occasional early mornings, late nights, and weekends
The AMS is an equal opportunity employer and does not discriminate against any employee or applicant for employment because of age, race, religion, colour, disability, sex, sexual orientation, or national origin.
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