The Quality Specialist will generate performance reports, support process standardization, conduct audits, and provide training related to QMS.
About UniUni
UniUni, a North American leader in last-mile logistics, delivers tens of millions of parcels annually in Canada, from Coast to Coast, and is rapidly expanding across the United States. Founded in 2019, UniUni’s tech-driven innovation and crowdsourcing delivery model offers fast, economical, and reliable services to local, national, and international e-commerce clients.
What Do We Offer?
At UniUni, we empower our employees with opportunities to achieve their professional goals. We value both lateral growth and vertical advancement, ensuring every role helps you develop your skills, broaden your expertise, and build a fulfilling career. We are looking for passionate professionals ready to work hard, embrace challenges, and enjoy being part of a dynamic, fun team.
What you'll do
- Work Schedule: Wednesday - Sunday: 10 AM - 6 PM EST
- Generate the transit time of shipments and monitor the performance
- Support all area functions (Operations, Marketing & Sales, ISP’s etc.) in business process standardization and improvement efforts (support process analysis, process definition, process documentation and implementation)
- Generate the incident management report and follow up
- Maintain and control the QMS Manual
- Responsible for the introduction of QMS to the organization (organize and execute training and ensure training manuals/documents are available)
- Perform process monitoring and auditing (non-financial audits)
- Conduct internal operational exception investigations, including:
- POD/photo verification
- Transit/transfer record verification
- Exception case validation and follow-up
- Last-mile (AP) billing verification
- Take up additional tasks as assigned
- Provide backup support for other team members when necessary
Qualifications
- Experience in quality management position in related industry
- Experience of conducting quality improvement projects on the critical-to-quality issues is a plus
- Experience in inventory/warehouse/logistics is a plus
- Excellent Data Analysis ability
- Excellent communication and interpersonal skills
- Proactive, resourceful, responsible, independent, and assertive
- Good leadership and problem-solving skills
- Good time management and organizational skills
- Customer-oriented
- Good team player
- Good report writing skills
- Good presentation is preferred
- Good command of written and spoken English, Good command of Mandarin
- Basic geography knowledge
- Customer-oriented
- Good team player
Top Skills
Quality Management System (Qms)
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