Quality Assurance Specialist

Job Posting Title

Quality Assurance Specialist

Job Category

Operations Training Delivery

Language Requirements

Bilingual Required / Bilingue requis

English and French are required / Le français et l'anglais sont requis.

Flexible Work Agreement Type

Hybrid / Hybride

Posting End Date

2026-08-12

Job Grade

ATP-6

Pay Range

$88,798 - $110,997

Job Summary

The Quality Assurance Specialist provides leadership, subject matter expertise, and support to ensure program integrity. The role leads efforts to strengthen the quality of training programs and provides clear and concise guidance to support the execution of Air Traffic Services (ATS) Learning activities. The Quality Assurance Specialist ensures integrity by championing ATS Learning policy, philosophy and quality assurance by supporting Systems Approach to Training activities and participating in training reviews.

Job Description

What NAV CANADA offers you:

• Challenging, team-oriented work environment

• Competitive compensation and benefits

• Defined benefit pension plan

• Opportunities for growth and development

• Flexible work arrangements

• Diverse and inclusive workforce

Language Requirements: Bilingual (English and French), in accordance with Civil Aviation Regulations and or Official Languages requirements in order to either provide services to clients, the Public and or, to supervise and provide services to employees in the official language of their choice.

Key Accountabilities:

• Design and develop tools and training to support the implementation and continuous improvement of ATS Learning policy, philosophy, standards and integrated quality assurance program.

• Participate in Training Reviews and identify issues related to maintaining the integrity for our training programs and student progression.

• Analyze training findings from safety and audit reports, prepare detailed corrective action plans with clear mitigating recommendations.

• Participate in validation activities to identify areas to improve the ATS Learning system.

• Facilitate departmental safety and risk management activities and processes.

• Lead or support activities related to the implementation of ATS Learning and corporate projects and initiatives.

• Support ATS Learning Curriculum by participating in the design, development and maintenance of training products and programs, including theory, simulation, systems and the qualification training programs.

Job Requirements

Education:

• High School Diploma (or equivalent).

• Successful completion of post-secondary training related to research and data analysis from a recognized institution.

Experience:

• Experience in an instructional designer, analyst, auditor, or similar type of position.

• Experience in leading and facilitating groups with diverse backgrounds.

• Experience in the design and development of programs and training tools.

• Experience in analyzing problems and identifying cause for recommending improvements.

Knowledge:

• Knowledge of corporate policies, goals, culture, values and code of ethics.

• Knowledge of Safety Management Systems (SMS) and Quality Management Systems (QMS).

• Knowledge of learning philosophy, policies and standards and regulatory training requirements (including Canadian Aviation Regulations CARs and ICAO Standards).

• Knowledge of adult learning styles, instructional techniques and Systems Approach to Training (SAT) or ADDIE.

• Knowledge of ATS Learning programs and products, including theory, simulation and systems.

• Knowledge of best practices related to validation, quality control and auditing programs and services.

Abilities:

• Ability to coach individuals and teach formal training programs.

• Ability to facilitate in group settings and lead teams.

• Ability to identify and analyze problems and recommend best practices to mitigate or resolve training issues.

• Ability to plan and organize work independently while prioritizing tasks and meeting deadlines.

• Ability to research and analyze data, recommend improvements and implement solutions efficiently.

Personal Suitability:

• Communicate effectively and tactfully using diplomacy and influence.

• Build and maintain positive relationships and support team values.

• Take initiative to resolve issues and create opportunities for system and self improvement.

• Motivate and inspire others to work together to meet common goals, vision and purpose.

• Demonstrate flexibility and effective interpersonal skills through professionalism and integrity.

Working conditions:

• This position is a hybrid position with a minimum – 3 days per week on site.

• Occasional Travel required

NAV CANADA is committed to building a skilled, diverse workforce reflective of Canadian society. If you do not believe that you match every job requirement listed on this job posting, we still encourage you to apply. NAV CANADA encourages a culture of learning and growth, and recognizes that although some technical skills are mandatory, many others can be taught.

Our Company strives to create an inclusive and barrier-free selection process and work environment. If you require accommodations during this competition process, please ensure that you inform the interview coordinator or hiring manager of any accommodation measures you may require. NAV CANADA will provide accommodations throughout the recruitment and selection process to applicants with disabilities as required.

The successful candidate must meet the security requirement of the position and be legally able to work in Canada.

We thank all applicants for their interest; only those selected for next steps will be contacted.

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